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Job description
Member Services SpecialistWe are seeking a Member Services Specialist for the Member Satisfaction Department.The main focus of this role is to provide service to members, vendors, and internal customers. The Member Services Specialist provides account information, responds to inquiries, generates requested reports, monitors accounts, collaborates with other departments, and performs research related to manufactured home loans.The Member Services Specialist is a subject matter expert and the primary contact with members for inquiries or problems during the life of their MH loan. The Specialist performs a variety of tasks and is expected to have the required knowledge to explain and respond to a wide range of inquiries, with the goal of first contact resolution to members' requests.If you have loan servicing knowledge and customer service experience, you should apply right away!Highlights:Successfully respond to member and internal customer inquiries and requestsProvide accurate information and explanation of servicing-related functions and loan activitiesProvide payoff information, ensuring correct tax and insurance allocations based on premiums, type of insurance, tax entity, and investor requirementsPerform research as necessary to gain information needed to resolve the dispute and/or provide an answer for such topics as payment application, interest calculations, IRS reporting, escrow analysis, loan document content, home relocations, and account historyTake full responsibility for research/follow up of calls/inquiries utilizing other departments and regions as deemed necessaryExperience:Required: 2 to 5 years of customer service experiencePreferred: 2 to 5 years of industry related customer serviceEducation:Required: High School Diploma or equivalentPreferred: CollegeSkills & Knowledge:Customer-focused, with excellent listening, communication, and phone skillsKnowledge of loan servicing or related fieldExperience researching issues and resolving problemsStrong organizational skills and detail-orientedStrong interpersonal skills, capable of establishing and maintaining positive customer relationships and working collaboratively with a teamComputer skills to include Word, Excel, and OutlookSchedule: Monday-Friday, 8:30 am-5:30 pmCompensation Details:Paygrade: 1CAThe expected pay range for this position is $ to $ per hour.Credit Human is committed to equitable and transparent compensation practices. Final compensation is determined based on a variety of factors, including experience, skills, qualifications, internal equity, and geographic work location.This role may also be eligible for:Bonus opportunity up to 4%Employees are eligible for a comprehensive benefits package, including:Medical, dental, and vision insurancePensionPaid time off and company holidaysTuition reimbursementJob Location: This position is onsite based in San Antonio.
Worksite address
san antonio, TX, 78215, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.