About this opportunity
Achieve lists this Member Services Supervisor opportunity in tempe, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description
As a Supervisor, Member Services, you’ll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. You will lead a group of Member Service Advocates within Debt Relief at Achieve (formerly Freedom Debt Relief), committed to providing our members the best experience as they navigate their resolution program with Achieve.
This Supervisor will work closely with a strong leadership team composed of Managers, other Supervisors, our Director and our VP of Customer Service.
We are currently hiring for 2 Supervisors, one for Primary Member Service and one for Welcome Call. During the interview process, we will discuss the details of each role to determine which opening is the best fit.
What you’ll do:
Supervise a team of 15-18 Member Service Advocates within Achieve Resolutions
One on one coaching to identify strengths and areas of opportunity for support & development
Handling escalated issues involving both internal and external clients
Identifying opportunities to improve procedures and effectively communicating changes
Problem-solving for internal as well as external issues
Special projects directly related to enhancing the performance of the team
Qualifications
At least 6 months' experience in a leadership role
Previous (recent) experience within Achieve Member Services preferred
Passion for coaching/mentoring others
3 years in a call center environment with some understanding of call center metrics
Meeting or exceeding expectations in your current role
Schedule flexibility within call center hours
Proficient with MS Word and Excel
Excellent written and verbal communication skills
Additional Information
Oracle job title: Member Services Supervisor
Hiring Manager: Carlos Gomez Soto or Axel Fabian Mojica
Pay grade: Salary + Monthly Bonus (Details to be discussed during interview/offer process)
Shift:
Primary: Monday-Friday - 9:30am-6:00pm AZ MT)
Welcome Call: Sunday-Thursday - 9:30am-6:00pm
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Worksite address
tempe, AZ, 85285, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.