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Job description
The Membership Director is responsible for retaining current members and producing consistent monthly sales of new memberships to surpass all goals and expectations under the management of the General Manager and the support of the Membership Team. The Director must display, have knowledge of and participate in company services, programs, and products and must be knowledgeable of current industry trends and competitors. Most importantly, Membership Director must build rapport and lasting relationships with prospective and current members to maintain a referral base and retain members.
Job Responsibilities
Deliver the ultimate fitness experience to every member, every time
Recruit and retain new club members
Attain membership sales and revenue goals
Acquire point of sale referrals from every new member
Meet, greet, and work the floor during select times
Accept membership inquiries and schedule appointments daily
Conduct tours for scheduled appointments and prospects
Complete all membership paperwork and daily reports in an accurate and timely manner
Generate leads through in-club marketing and businesses within the community
Enter new members in appropriate tracking system and schedule Smart Starts or other integration programs
Track leads, appointments, and prospect interests in appropriate systems
Market club to organizations and corporations
Attend all required meetings and trainings
Understand and follow employee standards of conduct and ethics
Uphold club building, facilities, service, program, and emergency procedures
Assume other duties as assigned
Work morning, evening, and weekend shifts as necessary
Qualifications
Experience in Membership Development and Sales
Excellent Communication and Customer Service skills
Proven ability to develop and implement effective membership strategies
Strong organizational and multitasking abilities
Bachelor's degree in Business Administration, Marketing, Communications, or related field is preferred
Experience in the athletic or sports industry is a plus
Excellent verbal and nonverbal communication skills
Strong work ethic that includes punctuality, organization, and attention to detail
Ability to maintain a friendly, enthusiastic, and positive attitude
Outwardly facing professional appearance
Confidence and desire to create new relationships quickly
Willingness to work flexible hours
Demonstrated selling skills, including cross-selling and upselling
Ability to effectively enter and retrieve information from sales tracking systems
Basic computer skills (MS Office, email, MS Windows)
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Worksite address
charlotte, NC, 28245, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.