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Job description
Impact Lead I, (MFS) Membership & Family Services – Monterey
Working under the direction of the Site Supervisor, the Boys & Girls Clubs of Monterey County (BGCMC) MFS, Impact Leader I is directly responsible for achieving the BGCMC's Mission by providing outstanding customer service to reinforce a welcoming, positive Club environment, with special emphasis on instilling a sense of belonging among youth and parents. Additionally, the MFS Impact Leader I is responsible for maintaining accurate Membership records and following Membership protocols and standard operating procedures.
PRIMARY FUNCTIONS AND RESPONSIBILITIES:
Create a welcoming environment for youth, parents and other stakeholders
Provide prompt, professional, courteous customer service for youth and the general public by knowing current program and activity offerings
Adhere to Membership Services protocols and procedures
Uphold BGCMC rules, operational values, etc. through a youth development approach
Enforce mandatory sign-in process for all Members, volunteers, visitors, and vendors
Provide weekly new member/parent orientations and instruct new members of Club rules and use of membership card
Respect the confidentiality of member, employee, and volunteer information
Ensure culture of high expectations and monthly recognition of youth for their efforts, achievements
Address youth behavior with a positive discipline approach that incorporates responsibility, accountability and appropriate consequences for their actions
Serve as role model to youth exemplifying the pillars of Good Character & Citizenship
Serve as a mentor to guide youth through personal and educational challenges
Demonstrate integrity, sound judgment, respect for others, and a strong commitment to the positive development and well-being of youth
Model appropriate behavior, professionalism, responsibility, and respectful communication at all times.
Membership Management
Ensure the entry area, front counter and other work spaces are safe, neat, clean, and in order to provide outstanding customer service
Maintain Kidtrax database for the Monterey site, collect and report accurate Membership data utilizing electronic and paper-based tracking tools
Comply with Monterey Peninsula Unified School District (MPUSD), Expanded Learning Opportunity (ELOP) data sharing agreement defined in the current Memorandum of Understanding (MOU) with BGCMC's Monterey Site
Manage the MPUSD, ELOP membership database, 6Crickets for the Monterey Site
Maintain inventory, ensure equipment/supplies are in good working order and stewarded as intended
Communicate effectively using the public address system, phone, in person, e-mail and Blackboard system
Maintain daily tracking and reporting of the Catch the Bus Program in coordination with Operations
Provide accurate record keeping of membership financial transactions and timely submission to Accounting
Communicate any safety, transportation, maintenance, technology, and facility issues to Operations
Family Services & Volunteer Support
Provide families with information regarding community service agencies
Assist with parent education and support group workshops for families as needed
Provide orientations for volunteers and Service Learners
Represent the organization and interpret its objectives, standards, and programs
Support outreach efforts at BGCMC's information booth in community events and other opportunities as assigned by the Site Supervisor
Collateral Duties
Participate in training classes related to membership services and local family resources
Perform other duties as assigned in alignment with fulfilling the primary function of position
Requirements
Education & Experience:
High school diploma or GED equivalent
Minimum of 6 months in customer service and/or office experience
Tech savvy, including proficiency in utilizing Microsoft Office Suite, Google Work Space and Internet for maximum productivity
Must have a reliable and accessible mode of transportation to the work site
Highly organized with excellent written and verbal communication skills
Ability to present to diverse audiences
Physical Demands & Additional Requirements
Ability to perform work in a highly interactive, emotionally and physically stimulating environment
Must be able to remain in a stationary position including sitting or standing at least 50% of the time
Must be able to lift up to 35lbs
Highly desirable qualifications:
Oral and written fluency and proficiency in English and Spanish
First Aid & CPR Certification
Cultural competence, ability to work with a diverse youth and people
COMPENSATION:
Pay rate begins at $19.00 to $19.96 per hour, and is based on experience. Professional development opportunities are available contingent upon funding and approval. This position is classified as non-exempt and as such is eligible for the overtime provisions of the Fair Labor Standards Act.
DISCLAIMER:
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor is it to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.
BGCMC is an EEO employer committed to excellence through diversity. All employees must be eligible for employment in the U.S.
Worksite address
monterey, CA, 93941, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.