About this opportunity
Lone Star National Bank lists this Merchant Services Specialist I opportunity in pharr, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Merchant Services Specialist IMAS Building - Pharr, TX 78577Job SummaryThe Merchant Services Specialist I develops new processing relationships for Merchant Services products with local businesses.Essential DutiesProvides telephone support and acts as primary customer service contact for Merchant Services customers to assist with general account inquiries, technical support, billing, and any other special requestsPrepares proposals and prepares and performs sales presentations and product training at client locationsPrepares client implementation documents, prepares and maintains client filesPerforms follow up with Merchant Services referrals from bank employeesTracks new account production and residual volumeMonitors portfolio reports (low volume, no activity, inventory record)Acts as liaison with branch staff with qualifying Merchant services prospects and joins them in sales activities to generate new business (call blocks, outbound visits, Banking Center huddles)Performs pricing review of regional competitors, maintains prospect database and monthly sales reports tracking on-going activityPerforms periodic portfolio reviews to identify revenue opportunitiesParticipates in bank trainings as required specific to the merchant services departmentParticipates in job specific training and other various Bank training programs, as necessaryMaintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policyMaintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operationsMaintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AMLQualificationsThese specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.A self-starting individual who possesses a High School diplomaOne month to twelve months of similar or related experienceExcellent written and verbal communication skills for maintaining effective relationships with officers, staff employees and customers; bilingual in English and SpanishEffective negotiation and sales presentation skillsKnowledge of personal computers and familiarity with word processing and spreadsheet software is essentialStrong sales, aptitude, flexibility, professionalism, ability to work in a highly stressful environment and perform a variety of tasks with numerous interruptionsAttention to detail and a high degree of mental concentration, as well as the ability to multi-taskAbility to work a flexible work schedule Monday-SaturdayTravel is requiredThis position reports to the Merchant Services Supervisor. This position does not oversee other positions.All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.Lone Star National Bank's Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.Punctuality and regular attendance should be regarded as essential functions of any position at Lone Star National Bank.Among other things, "good attendance habits" mean the following:Be at your work station ready for work by the start of each workdayRemain at your work station, unless the needs of the job require being elsewhere, except during authorized breaks (including restroom breaks)Take only the time normally allowed for breaksCall in and notify your supervisor or another member of management if you are going to be either absent or tardyAlternate work arrangements such as telecommuting or working from home are not permitted by Lone Star National BankLSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.Management reserves the right to change this position description at any time according to business needs.
Worksite address
pharr, TX, 78577, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.