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Job description
Plans, organizes, directs and staffs daily operations for pickup and delivery (P&D) to provide outstanding service to customers, meeting service and productivity goals.
Essential Functions
Promotes safety above all by supporting and implementing safety best practices, requirements, and initiatives and embracing new safety technology.
Coaches drivers to work more effectively through honest and direct conversations. Ensures compliance with FedEx policies and procedures, CSM, safety and injury reporting, and training requirements.
Addresses and resolves complex service issues with customers.
Adjusts routes and employee schedules to meet delivery commitments. Develops contingency plans for unexpected situations.
Leads team in adapting to changing business requirements and new technology. Achieves Key Performance Indicators (KPIs) for their organization.
Performs other duties as assigned.
Minimum Education
High School diploma/GED.
Minimum Experience
One (1) year of management experience in the last five (5) years OR completion of AiM (internal development program).
Knowledge, Skills and Abilities
Knowledge of FedEx field operations, features of service, systems, policies and procedures. Strong interpersonal, time management, organizational and communications skills. Basic PC skills, including the use of Microsoft Office software.
Job Conditions
Ability to lift 50 lbs. Ability to maneuver packages of any weight above 50 lbs. With appropriate equipment and/or assistance from another person. Must meet qualifications as outlined in section 391 of the motor carrier safety regulations. Requires medical exam in accordance with FMCSA or FAA regulations. Non-covered safety sensitive position. Medical exam required. Ability to work in a constant state of alertness and in a safe manner.
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details:
Pay Transparency:
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.
For details on our comprehensive benefits, click here .
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact .
Applicants have rights under Federal Employment Laws:
Know Your Rights
Pay Transparency
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
E-Verify Notice (bilingual)
Right to Work Notice (English) / (Spanish)
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.