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Job description
Microsoft D365 F&O Managed Services Service Delivery Manager
Work with a long-tenured, highly experienced, collaborative, supportive, and fun goal-oriented team.
Take part in an exciting work environment with some of the best and most experienced Dynamics 365 Functional and Technical Consultants in the business.
Be responsible for delivery and management into strategic live client accounts within the Customer Care team.
Handle multiple projects/tasks simultaneously.
Understand change management.
Build strong relationships with clients and partners.
Prioritize tasks and communicate commitments with clients and team members.
Work in a highly collaborative team environment.
Travel to client sites when necessary.
Requirements
Serve as project lead and primary service delivery interface and point of contact for customer.
Coordinate and work closely with Account Management and other members of the Customer Care Team to deliver on clients strategic ERP initiatives.
Provide the primary Solution Architect role for the customer.
Own all delivery aspects of customer projects, including project management, documentation of requirements and timeline, resolution of open issues, communication of status, and more to maintain customer satisfaction.
Establish and nurture productive relationships with internal and client teams while delivering exceptional client service.
Maintain internal systems for project status, resource plans, financial updates for billing, time submittals and approvals, and expense reports.
6+ years of D365 for F&O implementation experience required.
Benefits
We offer competitive pay with performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including medical, dental, and vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you'll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.
HSO is an Equal Opportunity Employer.
Additional Information
Seniority level: Mid-Senior level. Employment type: Full-time. Job function: Information Technology. Industries: Technology, Information and Internet.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.