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Job description
Primary Responsibilities
Architect, implement, and support Microsoft 365 solutions aligned with business and operational objectives.
Serve as the technical lead for Microsoft Entra ID, Intune, Microsoft 365, EMS, and Windows 10/11 environments.
Manage enterprise identity, device management, security, compliance, and Microsoft 365 tenant administration.
Translate business and operational requirements into scalable Microsoft workplace technology solutions.
Lead complex infrastructure and workplace technology projects from architecture and planning through deployment and operational transition.
Provide technical leadership, mentoring, and guidance to internal engineering teams and managed service providers.
Manage strategic relationships with Microsoft and enterprise technology vendors.
Oversee outsourced support operations, ensuring SLA adherence, service quality, incident resolution, and operational performance.
Improve L1-L4 support processes, including documentation, escalation procedures, knowledge management, and operational reporting.
Develop service dashboards, KPIs, and performance metrics to monitor support effectiveness, service levels, and operational trends.
Develop technical documentation, operational procedures, training materials, workshops, and user adoption programs.
Analyze service and operational data to identify trends, risks, and opportunities for continuous improvement.
Required Qualifications
Strong hands-on experience administering Microsoft Entra ID, Microsoft Intune, and Microsoft 365 environments.
Proven experience architecting and deploying enterprise-scale Microsoft workplace solutions.
Deep knowledge of Microsoft 365/Office 365, Enterprise Mobility + Security (EMS), identity management, and Windows endpoint management.
Experience leading technical teams, managed service providers, or enterprise support organizations.
Strong understanding of service management, SLAs, incident management, escalation processes, and service delivery metrics.
Technical knowledge of system integrations, data flows, troubleshooting, and enterprise infrastructure environments.
Strong project management and stakeholder management skills.
Experience developing operational dashboards, reports, KPIs, and performance metrics.
Excellent communication skills with the ability to explain complex technical concepts to business and executive audiences.
Ability to create technical documentation, standard operating procedures, training materials, and knowledge resources.
Preferred Qualifications
Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
Microsoft certifications such as SC-300, SC-100, SC-200, AZ-305, or equivalent.
Experience in retail, hospitality, or QSR environments.
Experience managing Microsoft enterprise licensing, vendor relationships, and large-scale Microsoft partnerships.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.