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Job description
S ummary
nMilitary Personal Bankers are front-line associates who deliver solutions that help our clients achieve financial freedom and peace of mind. Military Personal Bankers achieve this vision by building professional relationships with clients and potential clients to understand their financial needs and to deliver valuable products and services to meet those needs. Successful Military Personal Bankers are enthusiastic about delivering excellent client service, understanding and promoting bank products to individuals and companies, conducting accurate banking transactions in a fast-paced environment, and working with a team to achieve individual and group goals.
nResponsibilities
nnnDeliver fast, easy and personal service consistent with company standards in all client, non-client and associate interactions.
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nnIntroduce, promote and recommend consumer banking products and services to clients and non-clients.
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nnProcess banking transactions for clients, including cash transactions, cashing checks, assisting with deposits and withdrawals, issuing cashier's checks and money orders, opening checking and savings account and assisting clients with obtaining other bank products, including credit cards and personal loans.
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nnBalance currency, coin and checks in client transactions and teller drawer as required.
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nnAdhere to all bank compliance, security and operational policies and procedures, as well as financial loss standards.
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nnHandle incoming client inquiries via live chat in a timely, professional, and accurate manner.
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nnRespond to real-time chat requests, providing product, service, and account-related support while maintaining high client satisfaction.
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nnServe as a first point of contact for clients through incoming chat channels, addressing questions, resolving issues, and routing requests as needed.
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nnDeliver consistent, friendly, and solutions-oriented service through live chat interactions, adhering to established service-level agreements (SLAs).
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nnPlay an essential role in finding the right solutions for clients.
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nnMaintain client information in complete confidence.
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nnProven ability to consistently meet or exceed established goals for the position.
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nnProtect all client and bank information confidentially and follow all company policies.
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nnUnderstand, communicate, and instill the Company's mission, vision, and values (Pillars of Success).
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nnComplete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
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nnWorking at the worksite during regular business hours and/or assigned hours.
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nnOther specified duties as assigned.
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n nCompensation & Benefits
nThe Military Personal Banker I position pays a minimum of $18.00 per hour. This position is eligible for additional incentive compensation monthly, based on achievement of established incentive goals.
nFull‐time associates are eligible for our benefits package:
nnnMedical
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nnDental
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nnVision
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nn401(k) plan
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nnCompany paid life insurance
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nnShort and Long-term disability insurance
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nnCompany paid vacation, paid leave and holidays
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n nThis position will remain open until a qualified applicant is hired.
nSkills
nnnStrong attention to detail and ability to complete work accurately.
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nnAbility to organize work.
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nnStrong written and verbal communication skills required.
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nnBasic math and counting skills, required.
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nnStrong sales skills, required.
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nnStrong multi-tasking skills, required.
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nnWorking knowledge of common computer programs (i.e. Windows, MS Office, Email, etc.), required.
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n nEducation & Experience
nnnHigh school diploma or equivalent, required.
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nn1+ years client facing service experience, required.
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nnCash handling experience, required
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nnSales experience, required.
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nnExperience in typing, phone and ten-key operation, required.
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nnMust be able to work flexible schedules based on the banking center hours of operation .
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nnMust be able to work overtime when necessary.
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nnMust be able to access Military base, required.
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nnAbility to be NMLS licensed, and state notary licensed, required.
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n nPhysical Requirements
nThe work environment is typical of a standard office or retail banking setting. The position involves standing most of the workday. The position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required. Position requires lifting and/or the exerting of up to 10 pounds of force.
nEqual Opportunity Employer/Disabled/Veterans
nAcademy Bank and Armed Forces Bank provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, protected veteran status, disability. Academy Bank and Armed Forces Bank provides affirmative action data on protected veteran status or disability. If you need an accommodation for any part of the employment process, please email
Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.