About this opportunity
ServiceMaster RRH lists this Mitigation Operations Manager opportunity in charlotte, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Mitigation Operations Manager
Full Time
Charlotte, NC
Competitive Salary + Performance Bonus + Benefits
Replies within 24 hours
At ServiceMaster Restore, we don't just restore properties. We help restore homes, businesses, and peace of mind. As a trusted leader in disaster restoration, we respond when property owners need us most.
We are seeking an experienced Mitigation Operations Manager to lead our water, fire, mold, structural cleaning, and emergency-service operations in the Charlotte area. This is a hands‑on leadership role for an organized, accountable professional who can manage people, oversee multiple active projects, maintain accurate documentation, deliver an excellent customer experience, and drive department profitability.
What You'll Do
Own mitigation projects from initial response through completion, including scopes, production plans, schedules, labor, equipment, documentation, and job costs
Lead, train, and hold the mitigation team accountable for productivity, quality, safety, documentation, and customer service
Ensure projects are properly scoped, documented, monitored, and completed according to company and IICRC standards
Inspect work at key stages and require corrections before equipment removal, project completion, or billing
Keep customers, adjusters, property managers, referral partners, and internal teams informed about timelines, changes, and concerns
Manage job costs against budget, document scope changes, and ensure files are complete and ready for estimating and billing
Recruit, onboard, coach, and develop mitigation team members
Coordinate emergency‑response coverage and ensure the department is properly staffed, equipped, and prepared
What We're Looking For
Experience in water mitigation, fire and smoke restoration, mold remediation, structural drying, or disaster recovery
Proven record managing employees, schedules, and multiple active projects
Strong understanding of mitigation scopes, drying documentation, job costs, and project profitability
Strong leadership, organization, accountability, decision‑making, and problem‑solving skills
Clear, professional communication with customers, adjusters, property managers, vendors, and internal teams
Comfortable working in a fast‑paced, deadline‑driven emergency‑services environment
IICRC certifications, restoration‑management software experience, and estimating experience are strongly preferred
What We Offer
Competitive salary with performance‑based bonus
Health, dental, and vision insurance
401(k), paid time off, and paid holidays
Company vehicle, free uniforms, and ongoing training
Room to grow within a nationally recognized restoration brand
Work Environment
Mix of office and jobsite work with regular travel throughout the Charlotte market
Flexible schedule and participation in after‑hours emergency response when restoration needs arise
Ability to lift and move up to 50 lbs and safely work in active residential and commercial job sites required
Compensation:
$80,000.00 - $120,000.00 per year
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world‑class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.