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Job description
Job DescriptionJob Descriptionn
Beginning in 1968 HYTORC has established itself as the worldwide leader in hydraulic and pneumatic torque wrench manufacturing, and has become the most trusted name in the industry. Over our 50 year history we have focused on engineering new technologies while building a 24/7 service network. Our mission: to make industrial bolting simpler, more precise and more reliable. Whether we’re helping to cap the Gulf oil leak in the bottom of the ocean or reaching for the sky in erecting the new World Trade Center, we provide a myriad of industries with better bolting solutions.
nGeneral Purpose Using the service vehicle to expand our presence in the assigned territory; creating and maintaining customer relationships, managing customer tool repair and calibration needs and serving as a technical consultant addressing various application challenges.
nEssential Duties and Responsibilities
nnTravel throughout your territory to call on regular and prospective customers to solicit and perform, repair, and calibration needs and provide technical consultation. Initiate contact with prospective customers to grow new business.
nCombining technical experience with company training, address customer needs and issues including troubleshooting and maintenance of mechanical, hydraulic and manual tools, pumps and equipment.
nAdhere to company processes, procedures, safety standards and schedules with respect to daily activities including scheduled repairs and calibrations, cold-calling to prospective customers and other territory assignments as directed by the Branch Manager
nProvide required reporting to Branch Manager as to schedule updates, tasks completed, market information and activity reports detailing weekly accomplishments.
nWork with Branch Manager and service team members, engineers and customers to meet the growing day-to-day repair requirements.
nStrive to meet goals and Key Performance Indicators as outlined by the Branch Manager
nProvide support as needed to territory managers for growth of sales and service opportunities
nChecks tools for safety decals and safe operating features and maintains an accurate schedule and record of maintenance.
nAssist in familiarizing and training customers on tool operation and maintenance.
nDemonstrates toward excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.
nCompletes all necessary paperwork for repairs and calibrations
nResponsible for checking in inventory to ensure that parts and tools are available for customers. Maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
nEnsure vehicle conforms to safety standards by following through with scheduled repairs and maintenance
n nEducation/Experience Required
nHigh School diploma
n3+ years of hands-on mechanical/technical experience
nSelf-motivated and driven to succeed.
nExperience with a proven track record in customer satisfaction.
nExcellent technical, communication, organizational and presentation skills.
nClean and valid driver’s license.
nA safe, preferably covered, space at or near your home to keep the van overnight
nComputer Skills Necessary
nBasic Microsoft Outlook, Word, Excel
nPhysical Demands/Requirements
nBe able to lift or move up to 75 pounds,
nWork Environment
nThis position requires travel throughout the assigned territory to call on regular and prospective customers to repair and calibrate tools. These repairs and calibrations are performed in the service area of the company vehicle.
n#ZR
nnnCompany Descriptionn
Industry leader with great innovation.
nCompany DescriptionIndustry leader with great innovation.
Worksite address
lansing, MI, 48900, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.