Mortgage Consultant Mortgage Loan Officer

Job description

_Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in south east Michigan, over 450 team members, 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades. _We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press twelve years in a row.

nIf you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

nOverview of Responsibilities: Responsible for origination of first mortgages including conducting initial pre-qualification interviews, preparing loan application packages and necessary documentation, communicating policies for extension of credit in accordance with MSGCU and secondary investor guidelines, meeting production expectations, and serving members, prospective members, builders, developers, and real estate agents promptly and professionally.

nEssential Duties and Responsibilities:

nnMaintains production levels at or above documented required funding goals and Minimum Production Standards through consultative phone selling, prospecting and member service. Completes phone mortgage origination via inbound and outbound calling utilizing various lead sources (referrals, call lists, phone queue, self-generated, etc.).

nCultivates and maintains internal and external referral sources by attending loan closings, networking events, cold calling, follow up, and referrals to generate mortgage loan production.

nImplements effective strategies and techniques to ensure members have a positive experience with MSGCU and our products and services at every touch point.

nPerforms loan origination activities including accurately reading, interpreting, and applying financial and numerical information to the loan file. Adheres to federal and state regulations; secondary market; and MSGCU policies, procedures, and guidelines.

nHighly skilled in persuasive sales and effective follow-up to maximize lead pull-through to closing.

nUses a consultative approach and asks high impact questions to identify and meet member needs, both perceived and unperceived. Listens for member cues and uses in depth knowledge of our products and services in order to offer effective solutions for member needs and cross sell MSGCU products and services by focusing on the benefits and value to the member.

nTravels throughout branch network to strengthen relationships and collaborate with assigned branch teams in order to increase branch referrals and drive mortgage loan growth. Communicates mortgage updates and provides recommendations for identifying new opportunities. Responds to branch team members in a timely and efficient manner.

nPerforms follow-up work to achieve conditional approval within established time frames.

nProvides consistent and effective communication informing all parties of loan transaction from pre-approval through funding issues preventing approval, denial, etc. Follows up on cancelled and pre-approved applications.

nMaintains referral sources and member relationships after the closing by performing post closing activities through thank you letters, emails, phone calls, text messages and in person visits when possible to gain additional opportunities.

n nEssential Knowledge, Skills, and Abilities:

nnMember Focus: Uses active listening skills to gain insight and understanding into members’ homeownership objectives in order to offer appropriate options and build strong member relationships. Actively looks for ways to help people solve problems and/or meet financial objectives.

nAction Oriented: Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm. Strong organizational skills and ability to manage multiple responsibilities simultaneously in a fast-paced environment.

nBuilds Networks: Builds rapport and develops constructive relationship networks inside and outside MSGCU.

nCommunicates Effectively: Skillfully communicates to members with varying levels of mortgage knowledge the lending options, process, and timelines, and uses s. diplomacy and tact during high-tension situations. Poised phone presence and strong follow-up skills.

nPersuades: Shares mortgage options in a compelling manner to help members see the value of our offerings as compared to others in the market. Encourages member referrals.

nInstills Trust: Builds relationships and gains the confidence of others by modeling honesty, integrity, authenticity and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues.

nSelf-Development: Actively seeks new ways to grow and be challenged using formal and informal development channels.

nSituational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations. Rebounds from setbacks and adversity.

nProficient with a variety of computer software applications including Microsoft Office products (Word, Excel, PowerPoint, and Outlook), and ability to operate standard office equipment.

nFamiliarity with secondary mortgage market underwriting, pricing, operations, and requirements as well as all consumer lending regulations.

n nEssential Preparation and Experience:

nnHigh school diploma or GED; and

nEithernn1 year of mortgage origination experience; or

n2 years of mortgage banking experience or relevant lending experience in other roles; or

nAssociate degree in Business Administration, Marketing, Accounting, or Finance; or

n3 years of analytical finance experience.

nNationwide Multistate Licensing System & Registry (NMLS) licensure is highly preferred.

n

n nWorking Conditions:

nnOffice and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.

nOccasionally required to travel throughout MSGCU's service area as business needs require.

nExposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.

nThis work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds.

nNormal working hours will be MSGCU’s standard branch and administrative office hours of operation, however, periodic weekends and/or before/after normal office hours will be required.

n nCompensation and Benefits:

nCompetitive salaries are just the starting point for MSGCU team members. Generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.

nnBase pay is $19.25 / hour

nTeam members in this role are eligible to earn incentives as part of our variable compensation plan

nMedical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)

nIf you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)

nYou will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)

n nRequired Skills

nRequired Experience

Worksite address

royal oak, MI, 48073, US

Who can apply

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