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Job description
Overview:
nThis position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process.
nPrimary Responsibilities :
nnnTake inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
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nnAnswer consumer questions concerning their accounts and document the contact on the mortgage servicing system.
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nnUnderstand investor's waterfall and required documents for loss mitigation. Collect consumer financial information and assist borrowers in reviewing loss mitigation documents.
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nnCommunicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or re-apply.
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nnCommunicate liquidation options and explain the foreclosure process as necessary.
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nnAdhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
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nnMaintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
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nnPromote an environment that supports belonging and reflects the M&T Bank brand.
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nnComplete other related duties as assigned.
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n nScope of Responsibilities:
nMaintains direct contact with consumers.
nEducation and Experience Required:
nA combined 4 years' higher education and/or work experience, including a minimum of 1 year collections or customer service experience.
nAbility to communicate effectively and professionally over the phone.
nExcellent communication and customer service skills.
nProficiency with word processing and spreadsheet software.
nEducation and Experience Preferred:
nBachelor's degree.
nMortgage collections experience.
nKnowledge of M&T systems.
n#LI-111
nM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
nLocation
nGetzville, New York, United States of America
nM&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
Worksite address
getzville, NY, 14068, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.