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Job description
The Move-In Experience Director is responsible for designing and delivering an exceptional, personalized move-in experience for every new resident and family. Serving as the central point of coordination from deposit through the resident's first 90 days, this role orchestrates the work of Sales, Operations, Wellness, Culinary, Environmental Services, Resident Services, Resident Experience, and Accounting to ensure every transition into the community is seamless, welcoming, and reflects Experience Senior Living's hospitality standards.
Responsibilities:
Resident And Family Experience
Serve as the primary point of contact for residents and families following deposit through successful transition
Build trusting relationships through proactive communication and personalized service
Coordinate planning meetings, answering questions, and establishing clear expectations
Provide regular updates to residents, families, and internal stakeholders
Move-in Coordination
Develop individualized move-in plans and timelines
Coordinate apartment readiness, assessments, documentation, and move-in logistics
Train residents and families on how the apartment works, including the remote control, washing machines, and how to place work orders
Lead cross-functional readiness meetings and proactively resolve barriers
Ensure a smooth day-of-arrival experience
Hospitality & Personalization
Gather resident preferences, interests, routines, and dining preferences
Create the resident's ESL Life profile, train them on finding experiences, and announce the move-in to the community
Coordinate welcome gifts, apartment personalization, resident ambassador introductions, and first-week experiences
Schedule a housewarming party within the resident's first 30 days and host it within the first 90 days
Ensure staff are informed of resident preferences to create meaningful connections
Cross-Functional Leadership
Partner with Executive Directors, Sales, Wellness, Culinary, Environmental Services, Resident Experience, and Resident Services teams
Facilitate communication and accountability across departments
Drive continuous improvement of the resident onboarding experience
First 90-Day Integration
Implement a structured Day 1, Week 1, 30-, 60-, and 90-day welcome and follow-up process
Maintain formal weekly documentation tracking each resident's progress, milestones, and any outstanding items throughout the onboarding period
Ensure residents and families understand and are comfortable using key community technology and services, including valet, room service, cable, and the ESL Life platform
Monitor resident and family satisfaction and coordinate service recovery as needed
Identify opportunities to strengthen engagement and retention
Continuous Improvement
Track move-in metrics, resident satisfaction, family satisfaction, apartment readiness, and early resident retention
Recommend process improvements based on data and resident feedback
Encourage and generate 5-star Google reviews
Requirements
Bachelor's degree preferred
3 - 5 years of experience in hospitality, senior living, customer experience, healthcare navigation, event management, or a related field
Exceptional organizational, communication, and relationship-building skills
Ability to lead through influence and coordinate multiple priorities simultaneously
Proficiency with Microsoft Office and resident management systems
Ability to work a varied schedule to include weekends, evenings, and holidays
Core Competencies:
Hospitality First - Creates memorable, personalized experiences
Emotional Intelligence - Builds trust with residents, families, and team members
Project Management - Coordinates complex, cross-functional activities
Communication - Keeps all stakeholders informed and aligned
Ownership - Takes accountability from deposit through successful integration
Benefits
We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.
Application Deadline: We anticipate reviewing applications through September 25th, 2026.
Compensation: $55,000 - $58,000
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Worksite address
lone tree, CO, 80130, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.