MRSGM NA Logistics Liability Claims Manager- Third Party

Job description

Location:

Schaumburg, IL. Hybrid Role : In-office two days of your choice. Work remotely three days a week.

Job Description

We are in search of an experienced insurance professional responsible for investigating, evaluating, and settling complex cargo liability claims by examining policies, gathering evidence, analyzing loss details, negotiating settlements with involved parties, and ensuring compliance with company guidelines, often handling high-value or intricate claims with a focus on minimizing losses; requiring strong knowledge of cargo legal liability insurance policies, shipping regulations, and claims handling procedures.

The Claims Liability Manager will ensure all claims; RIG Cargo Liability Claims are handled in a timely basis. Performs administrative functions related to the handling of those claims, and will follow the Claims Departments Policies, Procedures, Rules and Regulations; this role reports to the SVP Claims.

Responsibilities

Direct day to day operations of the liability claims department and ensure that claims are processed within client and company guidelines including delegating workload and oversight for all processes and approvals within the department

Lead teams of adjusters, manage litigation strategies, and set reserves, aiming to minimize claim costs while providing quality service.

Empowers the Claims leadership team and support the department, ensuring quality claims metrics and service level agreements are met

Collaborates with the leadership from cross functional departments to ensure efficiency and proper prioritization of the claims adjudication process

Provide regular feedback, support and leadership regarding department level performance in critical areas such as KPI, company policy and procedure adherence, and client and employee satisfaction

Updates records, files and computer databases as needed.

Serve as process expert to identify and approve process changes impacting the Claim Domain operations

Strategic Negotiation: Negotiate settlements and oversee outside counsel on litigation strategy.

Maintain and develop positive relationships with clients, team members, underwriters, and other departments

Collaborate with and openly shares knowledge with colleagues

Serve as primary liability point of contact and liaison within the Claims team, supporting both binder and non-binder claims/customers

Work with Compliance to prepare and respond to Department of Insurance Complaints, BBB complaints, as well as taking calls from customers with questions and or complaints

Coordinates development of Claim forms and letters and serves as department resource on forms and letter issues

Handle all payment approvals, claim closing requests, reserve approvals within authority level.

Have ability to change priorities depending on the inventory load, handling claims

Team Leadership: Direct, train, and mentor claims personnel, conducting performance evaluations and managing workload distribution.

Requirements

5-8+ years of experience in cargo liability insurance claims handling, with a focus on contractual and contingent liability claims

Strong understanding of insurance policy language, shipping regulations, and industry practices

Analytical and problem-solving skills to assess complex claims and determine liability

Excellent negotiation and communication skills to interact with diverse stakeholders

Ability to work independently and manage a team and caseload effectively

Strong attention to detail and organizational skills to review documents, manage data, and meet deadlines

Ability to understand claims adjudication, systems, and reporting

Solid writing skills to create accurate claim data

Specialized industry knowledge of contractual, contingent, E&O, and cargo legal liability claims

Strong customer service skills and ability to maintain confidentiality of claims information

Authority Levels, Education, Certificates, Licenses and Designations

All State Adjuster Licenses are required

Authority - no authority for the first 6 months

People Leadership

This role will have people leadership responsibilities

Including but not limited to: Continuous Conversations (Performance Management, Feedback and Development), Onboarding, Timekeeping)

MRSGNA is open to considering candidates in numerous locations, including Schaumburg, IL. The salary range posted below applies to the Schaumburg, IL location. The base salary range anticipated for this position is $75,000 to $120,000. In addition, the Company makes available a variety of benefits to employees, including health insurance coverage, life and disability insurance, 401k match, paid holidays, sick time, and paid vacation The salary estimate displayed represents the typical salary range for candidates hired in this position in Schaumburg, IL. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range.

We pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

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