About this opportunity
Alchemy Telco Solutions lists this Multi-Site Fulfilment Operations Program Manager opportunity in bloomington, Indiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Multi-Site Outbound Fulfillment Program Manager
At Alchemy, we're not just reshaping the circular tech market – we're creating opportunities for people. Our pioneering technology connects every step of the circular tech market, empowering consumers and businesses alike. From trade-in to remarketing, we offer a seamless experience, partnering with manufacturers, mobile carriers, and retailers to deliver value securely and transparently. Our proprietary technology makes it possible for consumers and businesses to recover value safely and securely from their used devices.
We also own LoopMobile, a leading online retailer of pre-owned devices, serving major markets including the United States, Europe, the United Kingdom, and Australia.
At the heart of Alchemy are our people. We believe that diverse perspectives fuel innovation, and we welcome talent from all backgrounds to help us shape the future of the circular tech market. Our global team is made up of innovators, problem-solvers, and creators who are passionate about making a difference.
If you're looking to join a dynamic, fast-paced environment where your contribution matters, come and join us. We're the fastest growing global company in the circular tech market - and we'd love for you to be part of it.
We are seeking a highly analytical and execution-focused Multi-Site Outbound Fulfillment Program Manager to drive order fulfillment performance across multiple 3PL partners. Must be willing to travel to both Hebron, KY and Bloomington, IN. This is an individual contributor role with broad ownership of outbound operations, including order picking, packing, and shipping execution.
This role serves as the central point of coordination and accountability for outbound performance, ensuring consistency, SLA adherence, and operational excellence across all sites (Hebron, KY and Bloomington, IN) while enabling on-site teams to remain focused on inbound/device processing.
Key Responsibilities
End-to-End Outbound Ownership
Act as the single point of ownership for outbound fulfillment performance across all 3PL sites
Coordinate, prioritize and direct activities without direct people management responsibility
Influence 3PL teams and internal stakeholders to drive execution
3PL Performance Accountability
Monitor and drive performance for all outbound activities:
Order picking
Packing and shipping
Intercompany transfer fulfillment
Hold 3PL partners accountable to defined KPIs and SLAs through:
Structured performance reviews
Clear action plans
Ongoing follow-up
Analyze performance trends across sites and proactively address gaps
SLA & Throughput Management
Ensure consistent execution against service level expectations:
Same-day / next-day shipping
Order cycle time targets
Monitor order flow, backlog, and fulfillment risk in real time
Take proactive action to prevent SLA misses
Network Coordination & Execution
Serve as the centralized coordinator across all sites:
Set and align priorities across 3PL partners
Balance workload where applicable
Direct daily execution focus
Provide clear, actionable guidance to 3PL teams to ensure alignment with business priorities
Process Standardization
Develop and implement standardized outbound processes across all sites:
Picking frequencies
Packing workflows and quality checks
Shipping and staging procedures
Weight and dimension communication
Reduce variability and improve consistency across the network
Productivity & Efficiency Optimization
Identify opportunities to improve:
Picking and packing productivity
Throughput and order flow
Labor efficiency within 3PL operations
Partner with 3PLs to implement process improvements and best practices
Quality & Accuracy Ownership
Drive improvements in outbound quality metrics:
Order accuracy
Mis-picks and short ships
Customer compliance issues
Conduct root cause analysis and implement corrective actions
Exception & Escalation Management
Act as the primary escalation point for outbound issues:
Missed SLAs
Capacity constraints
Execution breakdowns
Lead issue resolution with urgency and structure
Provide clear communication and resolution plans
Data & Reporting
Build and maintain a network-wide outbound performance view:
Daily dashboards
KPI tracking across sites
Trend analysis
Use data to drive decisions, prioritize actions, and influence 3PL behavior
Qualifications
Required
5+ years in distribution, fulfillment, or 3PL operations
Strong experience in outbound order operations
Experience working with and influencing 3PL partners
Proven ability to manage multi-site operations without direct authority
Strong analytical and problem-solving skills
Experience using operational data and KPIs to drive performance
Must be willing to travel to both Hebron, KY and Bloomington, IN
Preferred
Experience in high-volume, SLA-driven environments
Familiarity with WMS/OMS systems and order flow optimization
Experience standardizing processes across multiple facilities
Key Competencies
Influence Without Authority – Drives results through 3PL partners and cross-functional teams
Execution Focus – Prioritizes outcomes and delivers against tight timelines
Operational Insight – Deep understanding of fulfillment workflows
Data-Driven Decision Making – Uses metrics to guide actions
Structured Problem Solving – Quickly identifies root causes and solutions
Network Thinking – Optimizes performance across multiple sites simultaneously
What We Offer
Hands-on experience in a high-impact operational environment.
Opportunities for professional development and advancement within supply chain analytics and operational roles.
Collaborative team culture with mentorship from experienced analysts and operations leaders.
Competitive compensation and benefits package.
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Worksite address
bloomington, IN, 47401, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.