Job description
Category: Media
Location:
Currently, we are looking for a Senior Customer Success Manager to join a fast-growing marketing measurement platform helping enterprise advertisers optimize media investments through Marketing Mix Modeling (MMM).
In this role, you will own the post-sale client relationship from onboarding through renewal and expansion, acting as a trusted strategic advisor to CMOs, Media Directors, and Marketing Effectiveness teams. You will help clients translate complex measurement outputs into actionable media and business decisions while collaborating closely with internal data and product teams.
We are looking for a client-facing professional with strong media expertise, experience managing enterprise accounts, and the ability to bridge the gap between analytics and business strategy.
Your Duties
As a Senior Customer Success Manager, you will be responsible for:
Owning the full post-sale customer lifecycle, including onboarding, adoption, renewal, and upsell activities
Serving as the primary point of contact for enterprise clients across Europe
Supporting clients during onboarding and ensuring smooth data collection across online and offline media channels
Building and maintaining strong relationships with senior stakeholders, including CMOs, Media Directors, Marketing Effectiveness Leads, and agency partners
Translating Marketing Mix Modeling (MMM) results into clear, actionable media and business recommendations
Leading recurring strategic reviews, executive presentations, and business performance discussions
Advising clients on media investment decisions and measurement strategies
Coordinating with internal data, analytics, and product teams to ensure successful client outcomes
Monitoring account health, identifying growth opportunities, and driving retention and expansion
Supporting renewal discussions and commercial growth within existing accounts
Acting as the voice of the customer internally and contributing to product improvement initiatives
Educating clients on measurement methodologies, attribution concepts, and media performance best practices
Requirements
7–10 years of experience in Customer Success, Account Management, Strategic Consulting, Media Strategy, Marketing Analytics, or Measurement-related roles
Experience working within media agencies, marketing measurement vendors, AdTech/MarTech companies, or in-house marketing effectiveness teams
Proven track record managing enterprise B2B accounts and senior stakeholder relationships
Strong understanding of media planning, media performance, and marketing measurement
Deep knowledge of media KPIs including Reach, Frequency, Attribution, ROAS, Incremental ROAS, and MMM concepts
Ability to interpret analytical outputs and translate them into business recommendations
Experience conducting executive-level presentations and strategic business reviews
Strong communication, relationship management, and consultative selling skills
Ability to collaborate effectively with technical, data, and product teams
Fluent business-level French and English (mandatory)
Native or fully bilingual Spanish, Italian, or German, depending on the market
DetailsOriginally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.