About this opportunity
Syneos Health lists this National Program Director opportunity in charlotte, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Updated: August 27, 2026
Location: Charlotte, NC, United States
Job ID: 17903-OTHLOC-Ch5wYfwA
While reporting to the VP of Field Sales and dotted line into client Leadership, the National Program Director (NPD) will lead the hiring and execution of the field commercial strategy in partnership with client Sales Leadership. The NPD will be the primary contact for all matters related to the product promotion and the field team while providing leadership, coaching, management, financial and operations oversight in partnership with commercial peers and leadership while driving sales execution and accountability for performance. This role will be the primary contact for the client and the NPD will engage all services and functional areas to deliver client solutions. The NPD will adhere to all industry and corporate policies & procedures.
Key Job Responsibilities: (Duties may include, but are not limited to the following)
Ensure sales targets are met or exceeded by holding sales leaders and representatives accountable. Focus on achieving business results through clear communication, aligned goals, and a results-driven mindset.
Function as the primary liaison between client and internal operational elements
Responsible for overall P&L of the Project
Ensure contracted services, information flow and all other deliverables are completed on time
Develop/execute national sales strategy to achieve, brand goals & product success
Monitor sales trends, account performance, competitive landscape and market dynamics to identify growth opportunities and challenges
Ensure compliant execution on deliverables, aligning with brand on program goals, and seeking to maximize program efficiency
Collaborate on development of performance goals and objectives at all levels and appropriate measures to ensure achievement
Collaborate with Analysis & Reporting to design reports and tools to monitor attainment of goals established in the client agreement
Oversee the recruiting, interviewing, hiring, training and staffing of the management, sales and engagement center sales team
Minimize turnover through selection process and ongoing leadership actions
Provide frequent, ongoing performance feedback to all direct reports and foster a team-oriented, supportive working environment.
Collaborate on incentive compensation plan design and oversee plan administration
Establish performance expectations and oversee activity of direct reports within field management and Client Services structure, including adherence to policies
Conduct regularly scheduled meetings with the client to discuss and address business issues
Recommend positive solutions toward increasing productivity and improved operational efficiency for client
Building and maintaining strong relationships with external experts.
Develop sub-national convention strategy to be executed by sales team.
Oversee performance management process for all team members and ensure fair, timely resolution of disciplinary process
Conduct regular meetings with the account and field sales management teams as well as periodic interaction with representatives to discuss program issues, training needs and personnel development
Facilitate regular, ongoing operational update meetings and serve on Steering Committee
Assess training needs and recommend solutions, as appropriate
Coordinate meetings/events, as necessary
Foster an environment that rewards accomplishment and encourages the advancement and retention of productive employees
Required Job Qualifications:
Bachelor’s degree in Business or Life Sciences, Master's preferred
15+ years of commercial pharmaceutical experience
5+ years in leading national or regional teams/2nd line leader experience
3+ years of recent Cardiovascular experience is strongly preferred
Demonstrated track record in leadership, management and operational oversight with a strong product launch background
Analytical in nature, metric driven, with a strong ability to develop sales strategy and ensure effective tactical execution
Excellent organizational skills, especially in project planning, project implementation, and cross-functional team management
Ability to hire, lead, coach, and mentor high performing teams
Diverse Commercial experience in Training, Marketing, Sales Ops, Market Access, IC preferred
Strong technical and analytical skills working with various tools and solutions
Strong verbal and written communication skills
Must have strong understanding of account management and sales operational functions
Accountability
Business Acumen
Driven for Results
Organizational Agility
Technology Savy
Decision Making
Leadership & Motivation
Builing Effective Teams
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join ourTalent Network to stay connected to additional career opportunities.
Why Syneos Health? Our ability to collaborate and problem-solve makes a difference in patients’ lives daily. By joining one of our account management teams, you will partner with industry experts and be empowered to succeed with the support, resources, and autonomy needed to successfully navigate the complex market access landscape. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.
W o r k H e r e M a t t e r s E v e r y w h e r e | How are you inspired to change lives?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.
Discover what our more than 25,000 employees already know: work here matterseverywhere. We work hard,and smart, all in the name of getting much-needed therapies to thosewho need them most. A career with Syneos Health means your everyday workimprovespatients’ lives around the world. Selecting us as an employer secures acareer inwhich you’re guaranteed to:
Syneos Health® is a leading fully integrated biopharmaceutical solutions organization builtto accelerate customer success. We translate unique clinical, medical affairs and commercialinsights into outcomes to address modern market realities. To learn more visit syneoshealth.com .
Syneos Health is an Equal Opportunity Employer. All qualified applicants will receiveconsideration for employment without regard to race, color, age, religion, marital status,ethnicity, national origin, sex, gender, gender identity, sexual orientation, protectedveteran status, disability or any other legally protected status and will not bediscriminated against. If you are an individual with a disability who requires reasonableaccommodation to complete any part of our application process, including the use of thiswebsite, please contact us at: Email: (emailprotected) One of our staff members willwork with you to provide alternate means to submit your application.
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Worksite address
charlotte, NC, 28245, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.