About this opportunity
Civic Recruitment Limited lists this Neighbourhood Officer opportunity in enfield, Connecticut. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Enfield, United Kingdom | Posted on 21/09/2026
At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.
In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.
Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.
Job Description
3 Month Contract With A Local Authority
Job Purpose
To deliver a high-quality, customer-focused neighbourhood management service to a designated housing patch, ensuring residents are supported to sustain their tenancies, comply with tenancy and lease obligations, and live in safe, thriving and well-managed communities.
The postholder will take a proactive, place-based approach to housing management, working closely with residents, partner agencies, elected members and community stakeholders to resolve complex tenancy issues, improve neighbourhoods, support vulnerable residents and create sustainable communities.
The role requires a strong community presence, excellent case management skills and a commitment to resolving issues through partnership working, early intervention and resident engagement.
Key Responsibilities
Housing & Tenancy Management
Manage a designated neighbourhood patch and provide a visible, accessible and responsive housing management service.
Ensure tenants and leaseholders comply with tenancy agreements, lease conditions and housing policies.
Conduct regular estate inspections and neighbourhood visits to identify and resolve issues affecting residents and communities.
Support residents to sustain their tenancies and prevent tenancy failure.
Investigate tenancy breaches and take appropriate enforcement action where necessary.
Manage tenancy changes, successions, assignments, mutual exchanges and other tenancy-related matters.
Ensure void properties, neighbourhood standards and communal areas are monitored and maintained effectively.
Resident Support & Safeguarding
Manage complex and sensitive casework involving vulnerable residents.
Identify safeguarding concerns and make referrals to appropriate services.
Domestic abuse
Mental health issues
Alcohol and substance misuse
Anti-social behaviour
Family support needs
Social isolation
Elderly care and support requirements
Work collaboratively with statutory and voluntary agencies to deliver tailored support plans.
Monitor support interventions and ensure residents receive appropriate assistance.
Anti-Social Behaviour & Community Safety
Investigate reports of anti-social behaviour and nuisance.
Gather evidence, conduct interviews and work with relevant agencies to resolve community safety concerns.
Develop action plans to address persistent ASB and tenancy breaches.
Attend case conferences, multi-agency meetings and safeguarding panels where required.
Support mediation and dispute resolution between residents.
Community & Place Management
Develop and implement neighbourhood and place management plans.
Consult with residents, councillors, resident associations and community groups.
Promote resident involvement and community engagement activities.
Encourage residents to take an active role in improving their communities.
Identify opportunities to improve neighbourhood environments and community wellbeing.
Build positive relationships with residents and local stakeholders.
Partnership Working
Work closely with: Social Services
Police
Health Services
Domestic Abuse Services
Youth Services
Environmental Services
Community Safety Teams
Housing Support Providers
Local Voluntary Organisations
Coordinate multi-agency responses to complex housing and social issues.
Represent Housing Services at meetings, forums and community events.
Performance & Service Delivery
Maintain accurate records and case notes using housing management systems.
Meet service standards, performance indicators and operational targets.
Produce reports, correspondence and case summaries as required.
Ensure compliance with relevant housing legislation, policies and procedures.
Contribute to continuous improvement and service development initiatives.
Take ownership of issues from initial report through to resolution.
Requirements
Experience working within Housing Management, Neighbourhood Services, Tenancy Management, ASB, Community Safety or a related field.
Experience managing complex housing and tenancy-related casework.
Knowledge of housing legislation, tenancy management and safeguarding principles.
Experience investigating anti-social behaviour and tenancy breaches.
Experience supporting vulnerable residents and working with partner agencies.
Strong case management, problem-solving and conflict resolution skills.
Ability to build positive working relationships with residents and stakeholders.
Excellent communication and interpersonal skills.
Ability to work independently and manage a varied workload.
Experience carrying out home visits, estate inspections and community engagement activities.
Strong written report writing and record-keeping skills.
Good IT skills including housing management systems and Microsoft Office.
CIH Housing Qualification or equivalent.
Knowledge of: Housing Act legislation
Safeguarding Adults and Children
Domestic Abuse legislation and best practice
Anti-Social Behaviour legislation
Mediation and conflict resolution
Experience working within a Local Authority or Housing Association.
Full UK Driving Licence.
Additional Information
Working Pattern: Hybrid Working - 2 Days in Office
Location: Enfield - Hybrid / Community-Based
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Worksite address
enfield, CT, 06082, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.