About this opportunity
Hinkley lists this NetSuite Support Analyst opportunity in avon lake, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Hinkley is hiring a NetSuite Support Analyst to provide first-level support for employees using NetSuite across the company. This role troubleshoots and resolves user issues, guides employees through everyday processes like order entry, invoicing, and purchasing, and escalates more complex issues to our NetSuite Administrator. It also includes reporting, data maintenance, and system testing, with hands-on exposure to NetSuite administration.
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
Success in this role comes from strong NetSuite knowledge combined with a calm, helpful approach and consistent follow-through.
What you'll do
Be the main point of contact for NetSuite users across the company, handling requests by ticket, email, and phone
Troubleshoot and resolve access and permission issues, transaction errors, saved searches, reports, and SuiteFlow workflows
Handle user administration: password resets, role assignments, and access requests
Guide users through order entry, invoicing, inventory, and purchasing, and train new users on the basics
Monitor integration errors and route them to the right team or vendor
Escalate complex issues to the NetSuite Administrator with clear documentation and recommended next steps
Help build saved searches, SuiteAnalytics Workbooks, dashboards, custom fields, and forms
Prepare and validate CSV imports, and keep our data clean
Test releases and system changes in the sandbox, then confirm they work in production
Keep the knowledge base current and spot recurring issues worth fixing for good
What you bring
3+ years supporting NetSuite users in a live production environment (help desk, ERP support, business systems, or similar)
Hands-on experience with NetSuite roles and permissions, saved searches, reports, and SuiteFlow
Working knowledge of order management, inventory, purchasing, and financial processes in NetSuite
Experience with a ticketing system such as Zendesk or Jira Service Management
The ability to explain technical issues clearly to people who aren't technical
Solid Excel skills and comfort with Outlook and Teams
Nice to have
NetSuite CSV import and data validation experience
Sandbox testing experience
Background in accounting, finance, or order-to-cash
An associate's or bachelor's degree in IS, business, accounting, supply chain, or a related field (equivalent experience counts)
This description reflects the key responsibilities of the role and is not intended to be an exhaustive list of duties.
About Hinkley
Hinkley is a fourth-generation, family-owned lighting company with more than 100 years of experience creating innovative, design-driven products. Guided by our mission, Life Aglow, we are committed to delivering exceptional products, meaningful experiences, and lasting relationships.
Why Join Hinkley?
We offer a competitive total rewards package that includes:
Annual performance bonus opportunity
401(k) with company match
Comprehensive medical, dental, and vision coverage
Paid time off and 10 paid holidays
Life insurance and short-term disability coverage
Wellness and flexible spending programs
Employee product discount program
Community service volunteer opportunities
What to Expect Following Your Application
If selected to move forward, you'll be invited to complete a one-way video interview through Hireflix software. The interview can be completed at a time that's convenient for you, and instructions will be provided via email. The interview is reviewed by our HR team and the hiring manager.
Equal Opportunity Employer
Hinkley is committed to Equal Employment Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Candidates must be authorized to work in the United States. xzgxqkn Hinkley does not sponsor employment visas.
Worksite address
avon lake, OH, 44012, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.