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Job description
We are seeking an experienced Network Lead to provide technical leadership and operational support for large-scale enterprise network environments. The role will focus on network operations, major incident management, infrastructure modernization, lifecycle management, and emerging AI-enabled NetOps capabilities.
Roles and Responsibilities
Lead major incidents, escalations, and service restoration for enterprise network services.
Provide advanced L2/L3 support for LAN, WLAN, WAN, SD-WAN, VPN, wireless, and firewall technologies.
Serve as a technical liaison between customers, delivery teams, and offshore support organizations.
Coordinate with ISPs, carriers, OEMs, and third-party vendors for issue resolution and TAC support.
Lead network refresh, EOL/EOS remediation, lifecycle management, and infrastructure modernization initiatives.
Review EOL/EOS device inventories and recommend technology refresh and replacement plans.
Coordinate site network upgrades, deployments, migrations, and implementation activities.
Drive root cause analysis, trend analysis, proactive monitoring, and continuous service improvement.
Maintain network documentation, runbooks, CMDB data, and knowledge repositories.
Participate in operational reviews, service reviews, and leadership discussions.
Monitor network environments using SolarWinds, ServiceNow, Cisco, and other enterprise monitoring platforms.
Support event correlation, alert tuning, capacity monitoring, and proactive issue identification.
Partner with automation teams to implement AI-enabled NetOps, self-healing, and network automation capabilities.
Identify and drive automation opportunities to improve network reliability, efficiency, and operational performance.
Required Technical Skills
10+ years of experience in Network Engineering and Operations.
Experience supporting global enterprise networks with 200+ sites.
Strong expertise in: Cisco Routing & Switching
Cisco Wireless
Juniper Mist
VMware VeloCloud SD-WAN
Palo Alto Firewalls
Cisco ISE
SolarWinds
ServiceNow
AWS and GCP
VPN
DNS/DHCP/IPAM
Strong experience with WAN, SD-WAN, wireless, network security, and enterprise infrastructure.
Experience coordinating offshore support teams and managing network operations.
Strong customer-facing, communication, and stakeholder management skills.
Experience with OEM/vendor management and TAC engagement.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.