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Job description
20 hours ago – Be among the first 25 applicants
Responsibilities
Provide senior-level technical leadership and strategic direction for the Network and Voice teams, setting priorities and aligning resources to meet organizational, security, and business continuity objectives.
Develop and execute the long-term roadmap for network and voice infrastructure modernization, ensuring alignment with evolving business needs, emerging technologies, and industry security standards.
Partner closely with executive leadership and cross‑functional teams—including Network Engineering, Desktop Engineering, Cloud Services, Applications, and key business units—to shape technology strategy, architecture decisions, and enterprise initiatives.
Oversee the creation and maintenance of process documentation, workflows, and operational best practices; champion knowledge management and continuous process excellence across all teams.
Serve as the Senior Operational Lead for all network and voice managed services, ensuring rapid incident response, proactive service management, and adherence to established SLAs.
Manage departmental financial operations, including annual budget planning, capital and operational expense tracking, and forecasting for major infrastructure investments.
Direct performance monitoring, analytics, and reporting for all network and voice environments; provide executive‑ready insights and recommendations to IT leadership.
Act as the highest point of escalation for complex technical and operational issues, ensuring timely resolution and effective root‑cause analysis.
Lead critical problem investigations and cross‑departmental initiatives to improve operational efficiency, resiliency, and disaster recovery readiness.
Represent the company in strategic vendor management efforts, including contract negotiation, performance reviews, escalation management, and oversight of a multi‑vendor ecosystem.
Oversee project management and execution for major upgrades, deployments, and network/voice transformation initiatives.
Mentor, coach, and develop high‑performing network and voice engineering teams; create succession plans and promote continuous professional growth.
Requirements
Technical
10+ years of relevant work experience in network and voice solutions
Technical experience in network, VoIP, data center, and wireless in an enterprise environment
Experience working with, designing, and supporting IP Telephony, Linux, Microsoft Server, VMware virtual environments, specifically data‑center networking
Experience with Cloud Services, including AWS, OCI and Azure including VPC’s, Transit Gateway, virtual firewall & network appliances, security groups, and connectivity with cloud‑based workloads.
Experience leading projects developing and/or deploying network infrastructure
Experience managing telecom, hardware, and service vendors to meet business objectives and SLAs
Experience with routing protocols (BGP, EIGRP)
Experience with SD‑WAN solutions
Experience with migration of on‑prem Voice to UCaaS
Experience with Layer 7 / Application layer firewalls including Rulesets, ACL’s & troubleshooting application workloads on the network.
Experience with iSCSI & SAN / Storage.
Experience migration from On‑Prem Solutions to Cloud platforms
Experience with Telecom & Circuit management
ITIL certification preferred
Ability to work on‑call, nights, and weekends as needed for operations & projects.
Ability to travel up to 25% as needed for project delivery.
Ability to lift up to 50 pounds.
Leadership & Administrative
Experience negotiating & reviewing SOW’s with vendors
Experience managing Lev 1 incidents
Experience negotiating renewals with vendors.
Experience building cost model justification for new technologies & initiatives.
Experience running RFP’s & overseeing the selection process for new technologies & partners.
Experience managing KPI’s, Metrics, & SLA’s for the team’s performance.
Education
Bachelor’s degree in Computer Science, Information Systems, or other related field, or equivalent work experience.
An advanced degree is preferred.
Industry certifications (Cisco, AWS, Fortinet, ITIL) strongly preferred
Skills
Exceptional executive communication and leadership skills, with the ability to influence at all levels, including C‑suite.
Superior documentation, process improvement, and analytics skills.
Visionary, resourceful, and strategic thinker able to lead through ambiguity; inspires teams to achieve high performance and innovation.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries: Computer and Network Security, IT Services and IT Consulting
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.