About this opportunity
Pinnacle Live lists this Network Services Technician - Audio Visual, Event Technology opportunity in dallas, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
Network Services Technician
Join our team at theHilton Anatole inDallas, TX -a premier destination for unforgettable meetings, events, and guest experiences.
Company Overview
Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences - combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.
Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.
Job Summary
The Network Services Technician is responsible for managing Pinnacle Live's venue-based networking products and services including network configuration and maintenance, as well as all networking-related customer service inquiries. While prioritizing networking responsibilities, the Network Services Technician will participate in all floor activities including sets, strikes and all other AV activities.
Essential Functions
Lead communications with clients and stakeholders regarding networking experience while providing best-in-class customer service.
Communicate capabilities to clients in coordination with hotel sales.
Manage the installation, configuration and testing of equipment attached to the network (temporary or permanent).
Assists with and/or approves network design and architect of any requested temporary circuits or wireless networks according to client specifications.
Troubleshoot and assist client with networking and AV equipment, including client laptops
Prioritize, organize, and execute networking activities and while participating in AV activities including sets, strikes, storeroom maintenance, general customer service and inventory maintenance.
Participate in the maintenance of in-house networking systems.
Manages sales process for maximum capture of business and revenue.
Assists with technical client consultations onsite visits, conference calls, etc.
Coordinate with Sales and Operations management in the configuration and setup of client networking needs before group arrival.
Coordinate with Event Concierge and Sales Managers to ensure all on-site Networking additions and changes are properly documented.
Maintain accurate client event information within the Company's business systems.
Drive inventory processes for all networking equipment inventory.
Review daily invoices with client and obtain client's signature on invoice(s) as needed.
Ensure any lost, stolen, or damaged equipment is immediately reported to management.
Make sure all Company occupied areas are clean, organized, and up to Company standards
Continually work toward enhancing and improving technical skills to include audio, video/data, staging, and computer operation and networking.
Comply with all Company policies and procedures
Other duties as assigned
Education & Experience
High School Graduate or equivalent
One to Two (1-2) years' exposure to audio visual and/or hospitality industry preferred
General computer proficiency and willingness to learn new platforms
CompTIA A+ Certification preferred
Required Skills & Knowledge
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.
Excellent communication skills, both written and verbal, with individuals at all levels of the organization and assigned properties.
Strong technical aptitude
Strong understanding of layer 2 & 3 TCP/IP networking principles
Knowledge of layer 2 VLANs, including set-up and configuration
Demonstrated knowledge of virtual private networks (VPN)
Must have a working knowledge of a variety of computer software programs
Work requires continual attention to detail. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sit at a desk
Stand or walk for long periods, including up and down stairs
Consistently bend and stoop
Use hands to hold, handle, or feel
Reach with hands and arms
Talk, hear and communicate.
Lift up to 50 pounds occasionally
Benefits
Generous time off with PTO, holidays and sick/personal days
401k with a contribution match
Insurances; health, vision, dental and more
Pinnacle Live is an E-verify and Equal Employment Opportunity Employer
Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.