About this opportunity
SmartRecruiters, Inc. lists this Network Support Analyst Intern opportunity in moraine, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Winsupply is in the business of creating and enabling entrepreneurs to achieve their dreams through wholesale distribution. Winsupply is a group of over 670 locally-owned companies that operate across a variety of industries, including HVAC, Plumbing, Electrical and more. The purpose of the support services campus is to eliminate obstacles and provide support to help our entrepreneurs succeed. Support service employees assist entrepreneurs in achieving their dreams through finance, accounting, IT, and other back-office operations.
Job Description
Internship Summary
The Winsupply Internship Program offers students a unique opportunity to build valuable skills through immersive classroom learning, off-site training, and a collaborative capstone project. The program is structured to promote professional development by offering mentorship, meaningful networking opportunities, and hands-on experience in real-world projects. Participants will not only develop their careers but also make a significant impact within the Winsupply organization, contributing to innovative solutions and long-term success.
Position Summary
We are seeking a proactive and detail-oriented Network Support Analyst Intern to ensure network connectivity, answer questions, and resolve computer problems for customers via telephone, occasionally in person, or electronically (remotely). Will provide customer assistance concerning the everyday use of computer hardware and software.
Key Responsibilities
Monitors, analyzes, and resolves first level incidents related to enterprise network; discovers, diagnoses, troubleshoots, facilitates repair, and reports on problems with network devices
Escalates tickets to the Network Operations Center (NOC), when appropriate
Follows up on open tickets and keeps in contact with end user until issue is resolved
Continues to improve technical knowledge through on-going training and certifications
Occasional PC reformats and standard installations
Performs additional duties as assigned
Competencies for Success
Analytical and Critical Thinking
Builds Customer Experience
Communication
Planning and Organizing
Qualifications
Minimum Qualifications
Currently enrolled in an accredited university or college, either at the undergraduate or master's level.
Additional Information
Physical Demands
The physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, other computer components, and warehouse equipment.
We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.