About this opportunity
Apex Technology Corporation lists this Network / Systems Engineer opportunity in cornelius, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
***Summary***
The Network / Systems Engineer is Apex’s Level 3 technical resource, responsible for resolving the most complex escalated issues across client environments and performing engineering-level work on networks, systems, and infrastructure. This role handles advanced troubleshooting that exceeds Level 1 and Level 2 scope, performs onsite visits when remote resolution isn’t possible, and participates in project work as needed — though project delivery is not the primary focus of the role. The Network / Systems Engineer is expected to be deeply technical, highly self-directed, and a reliable escalation point for the service desk team.
***Primary Responsibilities***
Advanced Escalation & Issue Resolution
Serve as the Level 3 escalation point for complex issues that exceed Level 1 and Level 2 scope
Diagnose and resolve advanced hardware, software, network, and systems issues across client environments
Identify root cause on recurring or complex problems and implement permanent resolutions
Perform onsite visits for issues that cannot be resolved remotely
Escalate to the Engineering Manager or Senior Systems Engineer when issues require additional oversight or architecture-level decisions
Network & Systems Engineering
Configure, deploy, and maintain network devices including routers, switches, firewalls, and wireless access points
Diagnose and resolve network-related issues including connectivity, performance, routing, and outages
Support and maintain server environments including Windows Server, Active Directory, Group Policy, and DNS/DHCP
Assist with cloud infrastructure and Microsoft 365/Azure administration at an engineering level
Troubleshoot hardware failures, configuration errors, and system-level issues across client environments
Project Participation
Participate in infrastructure projects as assigned — including network deployments, server migrations, and system upgrades
Execute scoped project tasks in coordination with the Senior Systems Engineer and Project Manager
Document all project work thoroughly in ConnectWise and IT Glue
Note: project work is a secondary function of this role — service desk escalations and engineering support remain the primary focus
Ticket Management
Log all work accurately and in real time in ConnectWise
Work through the assigned ticket queue in priority order
Keep ticket notes clear, complete, and useful for anyone who picks up the ticket after you
Meet defined response time and resolution SLAs consistently
Documentation Adherence
Follow all standard operating procedures documented in IT Glue
Adhere to Apex’s security best practices on every ticket
Never bypass documented processes — if a process is unclear or missing, flag it
Contribute to documentation improvements when gaps or outdated procedures are identified
Customer Service Excellence
Keep clients informed of ticket progress and resolution status throughout the support process
Communicate professionally and clearly in all client interactions
Identify patterns and recurring issues within client environments and flag them to the Service Desk Manager
Work collaboratively with dispatchers, service managers, and engineers
Represent Apex professionally in every client interaction
***Required Qualifications***
5+ years of IT support or systems/network engineering experience, preferably in an MSP environment
Advanced hands-on experience with Windows Server, Active Directory, Group Policy, and DNS/DHCP
Strong networking skills — routing, switching, firewalls, VLANs, VPNs, and wireless
Experience configuring and supporting firewalls and network devices (Meraki, Fortinet, SonicWall, or similar)
Experience with Microsoft 365 and Azure administration beyond basic support
Valid driver’s license and ability to travel to client sites as needed
Experience using ConnectWise or a comparable PSA/ticketing platform
Strong written and verbal communication skills, including the ability to explain technical issues to non-technical clients
***Preferred Qualifications***
MSP experience strongly preferred
Experience with ConnectWise, ScreenConnect, and IT Glue
CompTIA Network+, Security+, or equivalent certifications
Microsoft certifications (MD-102, AZ-104, or similar)
Experience with backup and disaster recovery platforms (Datto, Veeam, or similar)
Exposure to cybersecurity tools and best practices in an SMB environment
Experience participating in infrastructure deployment or migration projects
***What This Role Is Not***
Not a primarily project-based role — escalation support and engineering coverage are the core function
Not a solution architecture or design role — that is owned by the Senior Systems Engineer and Engineering Manager
Not a management role — no direct reports
Not a pure helpdesk role — Level 1 and Level 2 issues should be resolved before reaching this level
***What Makes Someone Successful Here***
Gets to root cause — doesn’t patch problems, fixes them
Trusted by the service desk team as a reliable escalation point who responds promptly and communicates clearly
Manages time well between escalated tickets and project work without letting either suffer
Documents thoroughly — every resolution, every configuration change, every onsite visit
Comfortable working independently onsite with clients and representing Apex professionally
Stays current on the technologies Apex supports and proactively builds knowledge
***Benefits***
Competitive salary based on experience and qualifications
Comprehensive benefits (Medical, Dental, Vision, 401k, Paid Time Off, Paid Holidays)
Quarterly incentives based on individual and team KPIs
On-the-job training and support
Team-based work environment
***Growth Opportunity***
Successful Network / Systems Engineers may advance their career by adding additional skills that can help them grow into a Senior Systems Engineer position
***Schedule***
Monday–Friday, 8:00 AM–5:00 PM. May require work outside of normal business hours on occasion.
On call rotation required after 90 days
***Work Location***
Onsite in Cornelius, NC
Local travel required for client onsite visits
Hybrid work opportunity (up to 2 days/week) available after 90 days, based on performance
This is a general overview of the role and does not constitute a comprehensive list of all duties and responsibilities.
Worksite address
cornelius, NC, 28031, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.