About this opportunity
Brandt Hospitality Group lists this Night Auditor opportunity in fargo, North Dakota. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Night AuditorAs Night Auditor, you are the main resource for our guests during the overnight hours. You are responsible for maintaining overall hotel operations and reconciliation/posting of all revenues from the previous day. You are also accountable for check-in, check-out, the ability to problem solve and think on ones toes, do market sales and all other guest interactions. If you are friendly, personable, and like to work independently, this may be just the job for you.ResponsibilitiesEnsure every guest is greeted and welcomed in a unique and personable way upon arrival.Book guest hotel reservations.Register guests to the hotel, verifying reservations, personal information and securing payment information.Answer and route calls as appropriate; take guest messages with accuracy.Promote the brand loyalty program and provide recognition and benefits to all present members.Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner.Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.Responsible for cash drawer contents and transactions during shift.Maintain accurate records including cash flows, registration and reservation and property walks.Process all market and retail transactions for the guests.Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.Maintain appropriate market inventory levels, restocking when necessary.Handle confidential information, including guest records, with a high degree of integrity.QualificationsHigh School Graduate or GED required.Knowledge of front desk operations and procedures, guest services and hotel services. Preferred Opera or Opera Cloud system knowledgeProficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.Able to work independently and desire to participate as part of a team.Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.Possess high school graduate-level mathematical aptitude, know standard cash handling procedures and have knowledge of computerized cash register systems.Demonstrate genuine care for customers and employees.Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.Able to work in a fast-paced environment.Must be 21 or older; the job will require being able to drive a shuttle when needed, so a clean and valid driver's licenseBenefitsPTO with immediate accrualAccess 50% of your wages prior to paydayDiscount program for car rentals, travel, entertainment, etc.Hotel Discounts WorldwideHealth InsuranceDental InsuranceVision InsuranceBasic Life/AD&D and Supplemental Life InsuranceVoluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/LegalEmployer-Sponsored Long-Term Disability Coverage401(k) with immediate matchDouble Time for Holidays WorkedHealth Savings AccountEmployee Assistance Program (EAP)Dependent Care FSA
Worksite address
fargo, ND, 58102, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.