Availability awaiting confirmation
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Job description
Night Auditor / Guest Service RepresentativeA Guest Service Representative is responsible for welcoming guests to the property and providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints. Responsibilities include checking guests in and out of the property quickly and accurately, ensuring correct charges and credits are posted, collecting payments, handling cash and credit transactions, and demonstrating responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures. They respond to and resolve guest complaints/challenges in a timely manner by owning the issue, creatively solving guest inconveniences, and ensuring guest satisfaction. They enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests to maximize revenue opportunities. They answer and connect calls to appropriate department, hotel guest or hotel/casino personnel. They process guests wake up call, emergency and recovery calls. They run nightly audit reports.Qualifications include professional appearance and demeanor, efficient communication skills, a high school diploma, two years' experience in hospitality, preferably in a guest relations role, ability to work flexible hours, including nights, holidays, and weekends, working knowledge of property management systems, and adherence to all state, federal laws, and company policies.What we offer you: multiple benefit plans to suit your needs, paid time off, 401K, opportunities for advancement, a positive and respectful work environment where diversity is valued, generous employee discounts on dining, retail, amusements, and hotels, and community volunteer opportunities.
Worksite address
laughlin, NV, 89029, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.