About this opportunity
First Hospitality lists this Night Auditor opportunity in milwaukee, Wisconsin. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Night AuditorNight Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items. Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests' challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.Night Auditors will:Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.Thank departing guests, verify accurate billing, and encourage return visits.Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.Always maintain professionalism consistent with hotel brand and company expectations.Know and communicate hotel emergency procedures; inform and assist guests in emergencies.If applicable, maintain balance and security of house bank and accurately log all transactions.Requirements include:2+ years of customer service experience, preferably in Hospitality or related industryHigh School diploma or equivalency education certificate requiredExcellent verbal and written communication skills are also required, as well as the ability to speak, read, and write in the primary language used in the workplace.Physical requirements include standing and walking frequently throughout the workday, lifting up to 30 pounds occasionally, and the ability to work independently during overnight hours.First Hospitality, founded in 1985 and based in Chicago, is a forward-thinking hotel development, investment, and management company. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
Worksite address
milwaukee, WI, 53202, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.