Availability awaiting confirmation
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Job description
Front Office ClerkRegisters guests and assigns rooms. Accommodates special requests whenever possibleAssists in pre-registration and blocking of rooms for reservations.Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and proceduresUnderstands room status and room status tracking.Knows room locations, types of rooms available, and room rates.Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.Files room keys.Knows how to use front office equipment.Processes guest check-outs.Posts and files all charges to guest, master, and city ledger accounts.Follows procedures for issuing and closing safe deposit boxes.Uses proper telephone etiquette.Uses proper mail, package, and message handling procedures.Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.Attends department meetings.Coordinates guestroom maintenance work with the engineering and maintenance division.Reports any unusual occurrences or request to the manager or assistant managerKnows all safety and emergency procedures. Is aware of accident prevention policies.RequisitesEducation: High school graduate or equivalent. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace.Experience: Previous hotel-related experience desired.Physical: Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
Worksite address
mobile, AL, 36601, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.