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Job description
Front-End Department SupervisorKey ResponsibilitiesTeam LeadershipAssigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support needs throughout the departmentMay participate in interviews and provide input into selection decisions for new associates in assigned areaConnects with the team on a daily basis to understand any challenges they are facing, elevating issues when necessaryProvides open and timely feedback and performance coaching to members of team, redirecting any problematic or ineffective behavior when necessary; partners with ASM when formal disciplinary action is neededEncourages team to share ideas and best practices for delivering outstanding customer service and accomplishing important support activitiesEmpowers others to make decisions while providing guidance when necessaryProvides recognition for accomplishing goals and demonstrating effective behaviorsFosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedbackIdentifies any associate relations concerns and takes the appropriate action as needed, including elevating concerns to senior management or HROperational ExcellenceEmpowers and coaches team to follow proper processes and achieve operational efficiencies to present department areas that are prepared and conducive to SMART customer service and salesMonitors and drives team to achievement of key operational performance metricsIdentifies any barriers to operational processes or the customer experience and communicates those barriers and implements solutions in a timely mannerResponds quickly and effectively to unexpected events (e.g. callouts/no-shows, unscheduled deliveries) by reprioritizing tasksMonitors the use of store power equipment, ensuring that it operated safely at all times and addressing any violations with associatesMaintains a focus on safety, security and shrink prevention by ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrityConducts daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risksContinuous Operational ImprovementRecommends operational strategies to reduce unproductive time, waste or product loss and encourages team to do the sameAnalyzes operational activities and determines ways to reduce the impact on the customerSelf LeadershipSeeks performance feedback from others and pursues self-development opportunitiesProactively builds and maintains collaborative relationships with cross-functional partnersSets an example for others by adapting quickly and effectively to work challenges and organizational changeResponsibilities Specific to the Front-End Department SupervisorOversees and drives efficiencies in front-end operational activities (e.g. check outs, returns, overrides, till audits, PUIS Desk or product staging for pickup in store, etc.)Drives excellent customer service by ensuring the front-end support team greets customers, answers phones, responds to customer inquiries, and proactively addresses customer concernsEnsures that the appropriate headcount is allocated in each check-out and administrative area (e.g., Garden, Pro, and Front register areas, Customer Service and Returns Desks, Head Cashier posts, PUIS Desk, Money Room)Researches shortages or overages, deposits cash in the bank, and handles register pulls and loansMonitors Customer Service desk activity, supporting when neededPerforms payroll closeout processIn addition to the above responsibilities, this individual is held accountable for other duties as assigned
Worksite address
la plata, MD, 20646, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.