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Job description
Service Advisor
Norristown Chrysler Dodge Jeep and Ram is seeking an experienced and professional Service Advisor who prides themselves on customer satisfaction to join our team! This individual is organized, motivated, consistent, has excellent follow up skills and is able to multi-task. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position. The ideal candidate is a high energy individual who has a preferred minimum of 3 years Chrysler Dodge Jeep experience with a required 3 yrs of Service Advisor experience that shows proven results.
If this sounds like the perfect opportunity for you, then we encourage you to apply now!
Responsibilities:
Greets and consults with customers to interpret their needs and arrange for appropriate service
Serves as the primary point of contact for all automotive service and repair matters
Consult with mechanics about necessary repairs and possible alternatives to expensive work
Sells additional needed services
Sets and manages the expectations for service delivery for both the customers and mechanics
Continuously updates customers on repair needs and completion times
Verify that the final invoice reconciles with the work performed on the repair order
Performs other duties as assigned
Qualifications:
One year of dealership Service Advisor experience, preferred
Must have a proven record of achieving exceptional customer satisfaction
Must have a valid driver's license and be in good standing
Must exhibit personal and professional integrity
Have a desire for a long term career with a growing organization
Reynolds and Reynolds experience; preferred
Benefits:
Progressive and Competitive Pay Plan
Strong mentorship program to help you gain the experience you need to progress your career
Excellent opportunities for growth and internal promotions
Ongoing Training and Education
Employee Purchase and Service Discounts
Paid Vacation
Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
401(k) Retirement Savings Plan
Team-oriented, professional and fun work environment
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.