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Job description
Service Advisor
Walser North Metro | Brooklyn Park & Coon Rapids
Full-Time
Base Salary: $36,000-$40,000 + Incentives
Typical Earnings: $70,000-$100,000+
No Automotive Experience Required
About the Role
Service Advisors are the primary point of contact for guests throughout the service experience. This role coordinates communication between customers and technicians, sets expectations regarding repairs, costs, and timelines, and ensures an exceptional customer experience from check-in through vehicle delivery.
At Walser, we hire for character, communication skills, and a willingness to learn. Automotive knowledge can be taught. Honesty, reliability, and customer focus are what matter most.
Locations
Walser Brooklyn Park Hyundai
Walser Coon Rapids Hyundai & Nissan
Compensation & Schedule
Compensation
Base salary of $36,000-$40,000 annually
Incentive earnings available
Typical total annual earnings range from $70,000-$100,000
Top performers earn six figures
Schedule
Full-time position
Early mornings and some Saturdays required
What You'll Do
Welcome customers and provide a positive service experience
Conduct vehicle walk-arounds and document mileage and VIN information
Create and manage repair orders from start to finish
Set clear expectations regarding service timelines and repair costs
Serve as the liaison between technicians and customers
Translate technical findings into customer-friendly explanations
Prepare and present repair estimates and obtain approvals
Coordinate with service technicians and parts departments
Proactively communicate service updates and delays
Follow up with customers to build long-term relationships and repeat business
Assist with vehicle staging and customer transportation needs
Uphold Walser's Core Values: Do the Right Thing
Lead by Example
Display Positive Energy
Be Open Minded
Training & Development
Walser provides paid training and ongoing coaching. You'll learn:
How to write repair orders
Product knowledge across multiple vehicle brands
Service timelines and repair pricing
Video inspection and estimate tools
How to explain technical repairs in clear, simple language
Qualifications
Required
Strong customer service mindset
Ability to learn quickly and accept coaching
Excellent verbal and written communication skills
Strong attention to detail and accuracy
Ability to work with urgency while remaining composed
Beginner to intermediate proficiency with Microsoft Office (Outlook, Excel, and Word)
High school diploma, GED, or equivalent work experience
Valid driver's license with an acceptable driving record
Preferred (Not Required)
Automotive experience
Dealership experience
Technical background
College degree
Bilingual abilities
Bilingual candidates are strongly encouraged to apply. Languages such as Spanish, Hmong, Somali, and others help us better serve our diverse customer base.
Ideal Backgrounds
Successful Service Advisors often come from:
Restaurants and hospitality
Retail
Customer service
Call centers
Skilled trades
These backgrounds develop strong communication skills, problem-solving abilities, and the capacity to perform well in fast-paced environments.
Benefits
Health & Wellness
Medical, dental, and vision insurance through Blue Cross Blue Shield
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Company-paid life insurance
Employee Assistance Program (EAP)
Financial Benefits
401(k) with employer match
Paid Time Off (PTO)
Employee discounts on products and services
Employee referral bonuses
Career Development
Internal promotion opportunities
Defined career paths
Mentorship and ongoing leadership support
Additional Benefits
Fertility and adoption assistance up to $10,000
Paid Walser-branded clothing program
Employee Resource Groups: Women of Walser
Drive with Pride
Asian Hmong Alliance
Veterans at Walser
Volunteer opportunities through the Walser Foundation
Work Environment
This position works in a service drive environment and requires:
Standing and walking throughout the day
Safety eyewear in designated areas
Slip-resistant, hard-toed footwear in the shop
Ability to thrive in a fast-paced setting
About Walser Automotive Group
For more than 70 years, Walser Automotive Group has been committed to putting people first. As a family-owned organization with 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois, Walser invests in employees, customers, and communities through the Walser Foundation and various charitable initiatives.
Walser Automotive Group is an Equal Opportunity Employer (EOE/Veterans/Disabled/LGBTQ+).
Worksite address
forest lake, MN, 55025, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.