NPI Service Program Manager

Job description

NPI Service Program Manager

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level. Includes but is not limited to development, implementation and governance of product service or solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market. Includes but is not limited to achieving revenue, profit and/or TCE goals for that segment/entity.

As the Services Program Manager for New Product Introduction, you will be part of the Services Business Operations team. Your mission will be to develop, evolve, and manage our Services product management process for new product introduction and new service introduction. You will be working hand-in-hand with Services Product Line Management, as well as Engineering Product Line Management, to continually improve these processes and to drive their execution across the services portfolio. You will ensure we distinguish NPI processes based on product and service requirements, put in place and use the tools we need to manage these processes, and drive the change management required to ensure strong practices. You will also work closely with other program managers to scale and extend our NPI processes. The ideal candidate will blend expertise in program and change management with experience in new product introduction and/or new service introduction in a technology company, preferably HPE (Hewlett Packard Enterprise).

Responsibilities:

Own the NPI processes for Aruba Services – evolve process design with cross functional feedback and periodic releases, driving change management cross-functionally

Build relationship and work closely with HPE NPI team to share best practices and drive process integration around shared systems, tools, and aligned services

Manage and measure NPI process effectiveness and adherence cross-functionally, ensuring adoption and effective execution by product management and SMEs to ensure projects and underlying functional inputs meet scope, time, budget and quality

Personally lead NPI for many key products and services, directly managing timelines, financials, cross-functional inputs and stakeholder relationships

Coach other program managers so they too can drive NPI effectiveness, providing detailed performance review input and development recommendations for team members

Contribute to Services PMO around program and change management

Build NPI program management team capability to more effectively assist and extend capability of product management team

Contribute to broader Services Business Operations initiatives

Education and Experience Required:

Typically 12+ years to demonstrate mastery of Service Business Management.

Advanced experience in several of the related disciplines of delivery, solution architecting or business planning prior to taking business management role.

Knowledge and Skills:

A demonstrated ability to lead cross-functional teams in delivering programs and initiatives from inception through delivery

Focus on building scalable, repeatable processes

Effective managerial experience a strong plus

5-10 years of business experience in program / project management and related roles, including new product development / new service introduction

Technology (hardware, software) industry experience, ideally including technology services

Program management and change management certifications a strong plus, e.g. PMP, CCMP

Understanding of Hewlett Packard Enterprise (HPE) NPI / NSI processes and systems for Aruba / HPE Services also a strong plus

BA/BS with a strong record of academic success; MBA preferred

Self-starter who can navigate between big picture and tactical deliverables

Strong problem solving skills and willingness to lead by example, roll up one’s sleeves to get the job done.

Ability to effectively interact with Director level execs / stakeholders

Ability to build consensus and promote teamwork and collaboration across organizational boundaries

Willingness to speak up and when consensus fails, push for cross-functional commitments through charm, persuasion, and escalations if necessary

Excellent written & verbal communication skills

Accessibility:

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Master

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.

– United States of America: Annual Salary USD 135,500 - 258,500 in Massachusetts

The listed salary range reflects base salary. Variable incentives may also be offered.

Information about employee benefits offered in the US can be found at

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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Who can apply

Review the original listing for work authorization, qualifications and employer requirements.