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Job description
Description
Job Title
Nurse Case Manager 2
Location
Remote
Position Description
Help us elevate our patient care to a whole new level! Join our team as an industry leader in serving dual eligible populations by utilizing best-in-class operating and clinical models. You can have life-changing impact on our Dual Eligible Special Needs Plan (DSNP) members, who are enrolled in Medicare and Medicaid and present with a wide range of complex health and social challenges. With compassionate attention and excellent communication, we collaborate with members, providers, and community organizations to address the full continuum of our members' health care and social determinant needs. Join us in this exciting opportunity as we grow and expand DSNP to change lives in new markets across the country.
Roles Responsibilities
• 50-75% of the day is dedicated to telephonic engagement with members and the coordination of their care.
• Compiles all available clinical information and partners with the member to develop an individualized care plan that encompasses goals and interventions to meet the member's identified needs.
• Provides evidence-based disease management education and support to help the member achieve health goals.
• Ensure the appropriate members of the interdisciplinary care team are involved in the member's care.
• Provides care coordination to support a seamless health care experience for the member.
• Meticulous documentation of care management activity in the member's electronic health record.
• Collaborate with other participants of the Interdisciplinary Care Team to address barriers to care and develop strategies for maintaining the member's stable health condition.
• Identifies and connects members with health plan benefits and community resources.
• Meets regulatory requirements within specified timelines.
• The Care Manager RN supports other members of the Care Team through clinical decision making and guidance as needed.
• Additional responsibilities as assigned by leadership to support team objectives, enhance operational efficiency, and ensure the delivery of high-quality care to members. This may include participating in special projects, contributing to process improvement initiatives, or assisting with mentoring new team members.
• Ability to meet performance and productivity metrics, including call volume, successful member engagement, and state/federal regulatory requirements of this role.
• Conduct oneself with integrity, professionalism, and self-direction.
• Experience or a willingness to thoroughly learn the role of care management within Medicare and Medicaid managed care.
• Familiarity with community resources and services.
• Ability to navigate and utilize various healthcare technology tools to enhance member care, streamline workflows, and maintain accurate records.
• Maintain strong collaborative and professional relationships with members and colleagues.
• Communicate effectively, both verbally and in writing.
• Excellent customer service and engagement skills.
Skills
• Must have active and unrestricted Registered Nurse (RN) licensure in the state of NY. Additional licensure is preferred but not required. NY is not a compact state, single state licensure for NY is required.
• Proficient in Microsoft Office Suite, including Word, Excel, Outlook, OneNote, and Teams, with the ability to effectively utilize these tools within the context of the CM RN role.
• Access to a private, dedicated space to conduct work effectively to meet the requirements of the position.
• Confidence working at home / independent thinker, using tools to collaborate and connect with teams virtually.
• Minimum 3+ years of nursing experience.
• Minimum 2+ years of case management, discharge planning and/or home healthcare coordination experience.
• Experience providing care management for Medicare and/or Medicaid members.
• Experience working with individuals with SDoH needs, chronic medical conditions, and/or behavioral health.
• Experience conducting health-related assessments and facilitating the care planning process.
• Bilingual skills, especially English-Spanish, preferred not required.
Education
• Associate's of Science in Nursing (ASN) degree and relevant experience in a health care-related field (REQUIRED).
• Must have active and unrestricted Registered Nurse (RN) licensure in the state of NY. Additional licensure is preferred but not required. NY is not a compact state, single state licensure for NY is required.
• Bachelor's of Science in Nursing (BSN) (PREFERRED).
Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.