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Job description
Job Summary:
In addition to the responsibilities below, this position is also responsible for establishing best practice models; designing patient care delivery systems and practice standards across the service line(s), locations, and programs; leading the investigation of patient/family/member concerns regarding patient care and services; partnering with physicians, outside healthcare providers, and other health care team members to achieve optimal and safe patient care across the continuum; managing resource needs in clinical areas to ensure appropriate assignment and utilization; directing the use and maintenance of equipment, supplies and medications; assuming accountability for patient and employee safety; maintaining clinical expertise of self and/or team, providing clinical supervision, competency and licensing necessary to fulfill job responsibilities and to direct the provision of care in the unit; delegating tasks and duties that are aligned to scope of practice; and performing clinical duties as required. Collaborates with Nursing Clinical Practice to ensure assistants and staff provide the highest quality of care and are in compliance with the Nursing Practice Act, The Joint Commission, federal, state, and local requirements.
Essential Responsibilities:
Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others. Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs. Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact.
Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues. Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives.
Directs ambulatory operations to support patient care by: approving timelines and developing and/or directing strategy with stakeholders to identify factors contributing to business value; assuming accountability for department performance targets and aligning with market strategies;championing short- and long-term operational initiatives and directing program, services, and/or systems development; aligning human resource management programs (e.g., performance measurement and employee management) with KPs mission and values; directing continuous survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and reviewing prepared audit documentation, information, and reports; and leading the development of budgets for assigned areas (e.g., branch office, staffing, business services departments) and ensuring overall financial performance meets expectations.
Ensures standardized care delivery by: partnering with physicians and other clinical leaders to align key care delivery initiatives across KP, providing oversight of all workstreams; assuming accountability for short- and long-term results and performance while ensuring guideline and regulation alignment for service lines or programs; driving cross-functional patient management resolution with internal and external leaders; anticipating and aligning resources in clinical areas to ensure appropriate assignment and utilization for service lines or programs; directing multidisciplinary ambulatory team(s) and holding team(s) accountable for performance; planning long-term strategic goals and designing emergency preparedness programs and ensuring the departments emergency preparedness and recovery plans are current and that managers and staff are trained and know what is expected during and after an emergency; and providing strategic direction to project teams leading initiatives and ensuring implementation, equitable distribution of resources, and delivery on objectives.
Directs improvements to patient-centered operations and technology processes by: driving KP-wide internal and external strategic projects designed to remediate issues for impacted groups and improve quality, service, affordability, and/or operating efficiency; ensuring clinical teams use standardized tools to identify root causes for escalations, making recommendations, and implementing solutions to improve the performance of operations system processes; and consulting with senior and executive management to identify relevant performance metrics to monitor the success of strategic improvement projects.
Knowledge, Skills and Abilities: (Core)
Ambiguity/Uncertainty Management
Attention to Detail
Business Knowledge
Communication
Constructive Feedback
Critical Thinking
Cross-Group Collaboration
Decision Making
Dependability
Diversity, Equity, and Inclusion Support
Drives Results
Facilitation Skills
Health Care Industry
Influencing Others
Integrity
Leadership
Learning Agility
Organizational Savvy
Problem Solving
Short- and Long-term Learning & Recall
Strategic Thinking
Team Building
Teamwork
Topic-Specific Communication
Knowledge, Skills and Abilities: (Functional)
Emergency Preparedness
Evidence-Based Medicine Principles
Licensure Principles
Nursing Principles
Patient Safety
Business Process Improvement
Calendar Management
Change Management
Compliance Management
Confidentiality
Conflict Resolution
Financial Acumen
Health Care Compliance
Health Care Quality Standards
Human Resources Systems
Information Systems
Legal And Regulatory Requirements
Maintain Files and Records
Microsoft Office
Outcome Driven Innovation
Stakeholder Management
Talent Management
Training
Union Work Environment
Workforce Planning
Minimum Qualifications:
Bachelors degree in Nursing (BSN) AND minimum seven (7) years of experience in business operations, clinical health care, or a directly related field.
Minimum two (2) years of experience managing operational or project budgets.
Minimum two (2) years of experience in a leadership role with direct reports.
Minimum five (5) years of customer or member/patient service experience.
Basic Life Support required at hire
This job requires credentials from multiple states. Credentials from the primary work state are required at hire. Additional Credentials from the secondary work state(s) are required post hire.
Registered Nurse License (Maryland) within 6 months of hire AND Registered Nurse License (Virginia) within 6 months of hire
OR
Compact License: Registered Nurse within 6 months of hire
Registered Nurse License (District of Columbia) within 6 months of hire
Preferred Qualifications:
Master's degree in Nursing (MSN) OR Master's degree in a business, nursing, health care, or directly related field and Bachelor's degree in Nursing (BSN).
Five (5) years of project/program management and/or implementation-related experience.
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Worksite address
hyattsville, MD, 20780, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.