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Job description
US-Nationwide-FIELD
nFull time
n nCardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
nTogether, we can get life-changing therapies to patients who need them—faster.
nWhat Individualized Care contributes to Cardinal Health
nClinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers.
nIndividualized Care provides care that is planned to meet the particular needs of an individual patient.
nJob Summary
nThe Nurse, Individualized Care Nurse Care Management provides a structured patient-centered healthcare service by coordinating medical treatments, delivering patient education and bridging the gap between patients, healthcare providers and support systems to promote continuity of care.
nResponsibilities
nnnCollaborate with health care staff responsible for patient care to develop, implement, monitor and evaluate appropriate clinical care or other services to meet the needs of patients and coordinate all activities related to care management.
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nnStrong working knowledge and basic medical management of chronic disease states, like cancer.
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nnEnsures that areas of responsibility are operating in compliance, including documentation and records with all federal, state, and regulatory agencies.
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nnDocument all encounters and activities in the designated system accurately and in a timely manner
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nnParticipate in interdisciplinary case conferences and team huddles to ensure coordinated care as needed
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nnWith the oncology care team and internal care management team, identifies patients to be case managed, assesses patient’s care requirements, modifies or coordinates modification of patient care and intervenes, as necessary
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nnCoordinates in the development and review of clinical pathway trends and shares with appropriate service and management teams
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nnAssist in quality improvement activities by identifying trends, barriers, and opportunities to improve program outcomes
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nnAttends meetings, seminars, and conferences as appropriate
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nnPrincipal and Chronic Care Management
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nnObtain member consent before enrolling them into the Care Management program and beginning outreach activities
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nnTelephonically manage patient care, through the following methods:
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nnReview of the patient’s medical, functional, and psychosocial needs
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nnMedication reconciliation with review for adherence
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nnReinforce disease self-management education and symptom management
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nnCommunicate oncology provider instructions and advice, and provide patient education materials
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nnReferral to and coordination with community service organizations and make and/or specialist appointments and schedule other tests, treatments or procedures as needed
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nnFacilitating patient follow-up visits with acute or chronic needs
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nnDocuments all concerns and follow-up and escalates to the onsite Clinical Team, or oncology provider when appropriate
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nnProvide coaching and health promotion to encourage self-management and adherence to care plans
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nnManage a caseload size ranging between 100-150 members, and assist with other programs as needed
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nnCollaborate with onsite clinical staff to order supplies for patients as needed (e.g., blood pressure machines, remote patient monitoring medical supplies)
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nnTrack and report on member progress, escalating complex cases to provider, the onsite clinical team or program leadership as needed
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nnTransitional Care Management:
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nnAttempt outreach to TCM members on the caseload via phone call as needed to support onsite TCM programs.
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nnAssist with discharge planning: assess needs; help coordinate medication reconciliation; schedule TCM (Post -Acute) face-to- face visit with provider
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nnTriage patient needs and identify necessary plan of action within such as scheduling an appointment, triaging for a provider or directing the patient to the ER, etc. as needed.
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nnBridge gaps between the onsite clinical team and the community, and ensuring patients fully understand their discharge instructions and follow-up care
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nnAbility to collaborate effectively with the onsite clinical team/staff and remote care management team to support discharge planning, care transitions and ongoing care coordination interventions.
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nnBasic computer skills including previous work with an electronic health record (EHR) and Excel spreadsheets
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nnMust be highly motivated, result-oriented with strong skills in presenting, communicating, multi-tasking and time management
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nnAbility to identify problems and recommend solutions
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nnAbility to work independently with minimal supervision
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nnCommitment to improving health equity and supporting vulnerable populations
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nnMeets regularly with management team to discuss feedback from call monitoring and quality reviews. Discusses progress on productivity and quality goals.
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nnResponsible for maintaining HIPAA guidelines.
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n nQualifications
nnnRegistered Nurse with a current, unrestricted California license
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nn5 years’ experience-hospital or clinical, involving patients with complex chronic disease states preferred
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nnCare Management experience is strongly preferred
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nnOncology patient experience is strongly preferred
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nnExperience with Microsoft Office products
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nnSuperior communication skills to include verbal and written
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nnMust be able to work collaboratively; team focused
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nnExcellent organizational skills
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nnBilingual skills a plus
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n nWhat is expected of you and others at this level
nnnApplies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
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nnWorks on projects of moderate scope and complexity
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nnIdentifies possible solutions to a variety of technical problems and takes action to resolve
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nnApplies judgment within defined parameters
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nnReceives general guidance and may receive more detailed instruction on new projects
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nnWork reviewed for sound reasoning and accuracy
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n nTRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.
nThis position is full-time (40 hours/week), Monday-Friday, 8:30am- 5:00pm PST.
nREMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
nMaintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable .
nnnDownload speed of 15Mbps (megabyte per second)
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nnUpload speed of 5Mbps (megabyte per second)
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nnPing Rate Maximum of 30ms (milliseconds)
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nnHardwired to the router
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nnSurge protector with Network Line Protection for CAH issued equipment
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n nAnticipated salary range: $68,500 - $107,580
nBonus eligible: No
nBenefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
nnnMedical, dental and vision coverage
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nnPaid time off plan
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nnHealth savings account (HSA)
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nn401k savings plan
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nnAccess to wages before pay day with myFlexPay
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nnFlexible spending accounts (FSAs)
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nnShort- and long-term disability coverage
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nnWork-Life resources
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nnPaid parental leave
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nnHealthy lifestyle programs
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n nApplication window anticipated to close: 11/24/2026* if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
nCardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
nTo read and review this privacy notice click here (
nHeadquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.
nWe are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.
nWith more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.
nView Cardinal Health on YouTube (
nIf your personal information has changed and needs edited, please contact your recruiter for assistance. If you have not yet been contacted by a recruiter, please email us at for assistance.
Worksite address
dover, DE, 19904, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.