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Job description
AmbassadorUnder the direct supervision of the Patient Services Manager and Food Service Supervisors, the Ambassador role is to obtain patient menu selections, assemble and deliver patient trays and attend to patients' food needs in a timely fashion. The Ambassador is competent with patient diets and ensures customer satisfaction. Requires excellent interpersonal communication skills and interactions with patients, nursing care partners and visitors. The Ambassador is the initial and primary representative, to the patient, of the Food and Nutrition Services department. The position shall exemplify the desired Culture of Choice® and philosophies of Parrish Healthcare.Key Responsibilities:Visits patients, in-person, to obtain meal orders by using iPad and Breadbox program. Follows up with all missed patients with a return visit or telephone call to the room prior to meal service, to assure orders are taken.Always follows AIDET+ (Acknowledge, Introduce, Duration, Explanation, Thank You) plus the 4 P's (pain, potty, possessions, and position) guidelines for nonclinical care partners in all interactions with the patient.Provides special orders list to cooks and prepares all cold special items for meal service.Assembles patient trays according to prescribed diet and patient orders. Pays special attention to all "high risk" trays (altered consistencies and food allergies). Focuses on tray presentation and accuracy.Delivers patient trays timely and according to prescribed meal delivery schedule.Assures maintenance of hot and cold food temperatures during tray deliveryUses a "3 patient identifier" with all patients (name, birth date, any food allergies?) to assure trays are delivered to the correct patient.Assures that all patients' meal needs are handled and takes responsibility for patient satisfaction during the shift for assigned floorsRecords pantry refrigerator and freezer temperatures on assigned floors/units twice daily and takes appropriate action for discrepancies. Corrective actions are recorded, as needed, to note actions takenKnowledgeable of tray line operations, all therapeutic diets, food allergies, customer service actions, computer, iPad and printer usage.Practices safe food handling and HACCP compliance during the preparation and serving of all foods.Assists other team members and asks for help, when neededParticipates in daily huddles and assists management, as appropriate, in performing tasks conducive to efficient and effective operations of the department.Effectively communicates with co-workers for successful completion of duties.Performs similar or related duties as assigned.Knows fire, disaster and safety procedures and regulations as it pertains to the work area.Requirements:High School Diploma or GED preferred.0 to < 1 yearNoneEligible to participate in a number of PMC-sponsored benefits, including:Benefits Start on Day 1Health, Dental and Vision Insurance403(b) Retirement ProgramTuition Reimbursement/Educational AssistanceEAP, Flex Spending, Accident, Critical and Other Applicable BenefitsAnnual Accrual of 152 Personal Leave Bank (PLB) HoursWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Parrish Healthcare is a caring community of healthcare professionals passionate about excellence and fulfilling our mission of providing Healing Experiences For Everyone All The Time®.Parrish Healthcare has a Culture of Choice®. This means a we have a healing work environment that empowers people to aspire to be their very best. We partner passionate, talented and skilled people in the right role with the right resources. We provide a clear and strategic direction to achieve superior results on behalf of the communities we serve.
Worksite address
titusville, FL, 32780, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.