Job description
Role Summary
Nuuly is looking for a Loss Prevention Coordinator to join their team! The Loss Prevention Coordinator is responsible for supporting the day-to-day operations of the customer success team. This role will focus on the financial aspects of the team, primarily managing dispute resolutions and shipping investigations.
You will work closely with, and report to, the Sr. Director of Customer Success. You will also work closely with the Fraud Specialist and Customer Success team. You will be responsible to communicate all findings with the appropriate teams and will be expected to meet or exceed established service level agreements set.
Role Responsibilities
Resolve chargeback disputes
Log precise details of all disputes within various system tools
Support Customer Service projects or other assignments as needed
Work directly with shipping providers to ensure lost package claims are researched and submitted for reimbursement
Role Qualifications
Minimum 1 year of experience in a Loss Prevention, Fraud or Analyst role
Task oriented and focus driven
Exceptional time management skills
Willing to take on additional projects and support external team members to support business and customer needs
Analyze and report on trends and issues
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
Pay Range
USD $20.00 - USD $25.00 /Hr.EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.