About this opportunity
Voyatek lists this NYPA - IT - 1516 - Business Analyst L2 opportunity in city of white plains, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Opportunity Details
Full Time NYPA - IT - 1516 - Business Analyst L2 White Plains, NY
Company Overview
Voyatek delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide.
For example, our technology:
Facilitates access to nutritious food for children of mothers participating in the WIC program
Supports first responders in reducing opioid overdoses within their communities
Empowers colleges and universities to identify and thwart financial aid fraud
Equips teachers with valuable insights to identify students requiring additional support
Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers
With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy.
We're more than a technology company -- we're an outcomes company.
We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve.
We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place.
Position
Voyatek is seeking applicants to occupy the position of Business Analyst within our team. Please note that this position requires a commitment to full-time employment and is not open to contractors.
Key Responsibilities
a. Requirements Elicitation, Analysis, and ManagementFacilitate sessions with stakeholders to gather business, functional, and non-functional requirements.
Document requirements as BRDs, user stories, use cases, and acceptance criteria.
Maintain a requirements traceability matrix across all delivery phases.
Validate requirements with stakeholders and vendors for clarity and alignment.
Support ongoing refinement, prioritization and requirements change control.
b. Business Process Analysis and DesignIdentify process gaps, pain points, and improvement opportunities.
Design future-state (TO-BE) processes aligned with policies and operational goals.
Create process maps, swim lanes, and related models for stakeholder communication.
Collaborate with NYPA teams and vendors to ensure feasible, compliant designs.
c. AI specific RequirementsLeverage AI for requirements definition, and provide expertise in guiding NYPA teams on using AI for business analysis
Risk & Compliance Assessment - Identifying potential risks such as bias, regulatory implications, privacy issues, and ethical concerns.
Success Metrics Definition - Defining AI performance KPIs such as accuracy, precision, business ROI, cost savings, or customer satisfaction improvements.
Model Explainability Requirements - Determining the level of transparency needed for users, auditors, or regulators.
Human in the Loop Design - Mapping when humans should review, override, or monitor AI outputs.
Change Management Planning - Assessing training needs, user adoption challenges, and operational transition planning.
UAT Planning for AI - Designing acceptance criteria specific to AI outputs, edge cases, and model behavior scenarios.
Post Deployment Monitoring Framework - Identifying how to track model drift, data quality, and continuous performance over time
d. Business Change Impact Assessment and Stakeholder EngagementIdentify impacted stakeholders and assess needs and change impacts.
Support business readiness and cutover planning.
e. Backlog Management and Azure DevOpsMaintain and refine requirements and user stories in Azure DevOps.
Ensure items have clear acceptance criteria and prioritization.
Support sprint planning, refinement, and reviews.
Track BA artifacts and align with testing and defect management.
Coordinate with teams to keep documentation current.
f. Documentation, Training, and Knowledge TransferDevelop and maintain BRDs, functional specs, process maps, and procedure documents.
Provide input for training materials and job aids.
Conduct or support stakeholder walkthroughs of new processes and capabilities.
Qualifications
Demonstrated experience as a business analyst in software implementations or deployments.
Proficient in programming languages such as Java, C++/C, and Oracle database.
Expertise in Excel including macros A deep understanding of technical concepts, principles, and terminology.
Extensive experience in data profiling, analysis, and querying.
Experience working on data integration projects.
Extensive experience in developing detailed functional and technical requirements.
Knowledge of data science concepts, data products and extensive experience in gathering data requirements.
Experience working within the Agile framework and employing DevOps (Azure DevOps preferred).
Excellent analytical, critical thinking, and problem-solving abilities.
Familiar with automated testing tools.
Ability to work effectively in a team environment with both employees and consultants.
Strong communication skills across various levels of technical and business teams.
Proven management and organizational skills.
Strong adaptability and capacity to work in fast-paced environments.
Preferred Qualifications
BS in Computer Science, Information Systems, or a related field from an accredited institution, or equivalent experience.
5-10 years of relevant experience, preferably in Business Analysis for IT projects, including cloud computing and data integration.
Programming experience.
Any of the following BA certifications is a plus:IIBA Entry Certificate in Business Analysis (ECBA)
IIBA Certification of Competency in Business Analysis (CCBA)
IIBA Certified Business Analysis Professional (CBAP)
IIBA Agile Analysis Certification (AAC)
IQBBA Certified Foundation Level Business Analyst (CFLBA)
IREB Certified Professional for Requirements Engineering (CPRE)
PMI-Professional in Business Analysis (PBA) Certification
Certifications in Agile, DevOps, or programming languages, Data Management are a plus.
Compensation
The wage range for this role reflects the wide array of factors considered in compensation decisions. These factors include, but are not limited to, skill sets, experience, training, licensure and certifications, and geographic location. Compensation decisions are based on the unique facts and circumstances of each case. A reasonable estimate of the hourly range is $50.00 - $59.00.
Benefits
Flexible Work Schedules
Health, Dental, and Vision Insurance
Medical, Limited, & Dependent Flexible Spending Accounts (FSA)
Health Savings Account (HSA) with Employer Contributions
Company-Paid and Voluntary Life Insurance
Long and Short-Term Disability Insurance
Accident, Critical Illness, & Hospital Indemnity Insurance
401(k) Retirement Plan with Company Match and Immediate Vesting
Wellhub Fitness and Wellness Platform
Pet Insurance
Training Opportunities
Employee Referral Bonus Program
Background Check
We are committed to fostering a workplace that supports both your personal and professional aspirations. As part of our commitment to maintaining a compliant workplace, all final candidates will undergo and must successfully pass a pre-employment (post offer) background check. The background check may include, but is not limited to, verification of employment history, education, criminal records, and other relevant checks. Background check results will be evaluated in accordance with applicable law. For certain positions, additional client-specific background screenings may be required at the time of hire or in the future, in accordance with client requirements.
Equal Employment Opportunity Statement
Voyatek provides equal employment opportunities to all employees and applicants for employment.
Voyatek will make employment decisions without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Employment decisions include all terms and conditions of employment, including recruitment and hiring, job assignment/ placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.