About this opportunity
Legends Global lists this Observatory Ambassador | One World Observatory opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
One World Observatory Ambassador
One World Observatory, positioned atop One World Trade Center, offers 360-degree views of the New York skyline from the tallest building in the Western Hemisphere. Visitors are invited start their journey to the top in the SkyPod™ Elevators that depict the rise of NYC in just 47 seconds, experience the sights and sounds of the city in the See Forever™ Theater or discover something new from the Observatory's team of tour guides at City Pulse. The space also features ONE Dine, a view restaurant and bar, offering elevated American cuisine and a selection of beers, wines, and specialty cocktails. The private event space, ASPIRE at One World Observatory, offers 9,000 square feet of private event space with unparalleled views for up to 450 guests.
The Role
The Observatory Ambassador is a dynamic, interactive role within the Observatory with a specific focus on the guest experience and how the guest relates to the Observatory offerings. This position plays an integral role in providing the NYC area as well as national and international guests with unique, memorable experiences.
Essential Duties And Responsibilities
Greeting guests as they enter assigned areas
Ensuring the safety of our guests while on tour or in assigned areas
Providing a high level of customer service by engaging guests, answering questions, resolving issues, and providing service to ensure a great experience
Retaining learned knowledge and subsequently share it with guests by providing operational answers (e.g., observatory layout, experience locations) to all inquiries
Performing and presenting information in a concise, audible manner to guests—speaking loudly, clearly, and having a commanding presence
Performing other duties as necessary or as required by management
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:
High school diploma or equivalent
Minimum of one year's experience hosting in a guest-facing role (e.g., entertainment, hospitality)
Skills And Abilities
Multi-lingual and sign language capabilities preferred
Energetic and outgoing personality
Sufficient mobility to perform assigned tasks including constant reaching, bending, pushing, and pulling for extended periods of time
Ability to always demonstrate a high level of professionalism and customer service
Ability to engage guests and work in a busy, highly interactive environment
Ability to memorize historical and technical information
Ability to stand for extended periods of time
Ability to lift and transport items weighing 10-20 pounds (occasionally 30)
Ability to work non-traditional hours (nights, weekends & holidays as necessary)
Compensation
$21 per hour + a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and a 401(k) plan.
Working Conditions
Location: On-site (One World Observatory, NYC)
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.