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Job description
Customer Service RepresentativeAnswer 50 – 70 inbound calls per day. Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist. Field caller complaints and escalate via the request for supervisor process. Respond to sample accountability emails within 24 hours of receipt. Attendance and on phone percentages (90% or better). Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure.Qualifications:High school graduate (some college preferred)3-5 years customer service experience within an inbound call center environmentAbove average computer skillsExceptional written and verbal communicationsEEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
Worksite address
asheville, NC, 28801, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.