About this opportunity
Amplifon lists this Office Assistant (Medical) opportunity in philadelphia, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Front Office Associate
who is ready to join an organization that combines passion and performance to shape a better world. In this role, you will manage the customer intake process, support clinical operations, and drive store performance through effective schedule management. Reporting to the Area Manager, you will act as a key pillar of our clinic team, helping people rediscover all the emotions of sound.
Monday-Friday, 8:30am-5:00pm
Health & Financial:
Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits.
Paid Time Off (PTO), Paid Holidays, volunteer time off and parental leave.
Access to our Wellness Hub and Employee Assistance Program (EAP).
Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.
Customer Journey Management
Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.
Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
Store Administration & Operations
Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations.
Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
Prepare customer appointments and engage in the sale of hearing aid accessories.
High school diploma or equivalent.
2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role.
2+ years of experience with appointment setting and customer database management.
Proficiency in Microsoft Office and Windows.
Background in administration, reception, or customer service.
Motivated to help drive sales goals and contribute to a purpose-driven environment.
For privacy reasons, please do not visit or contact the local Miracle-Ear stores regarding your application. All applications must be submitted online for review by our regional team.
has been in business for over 75 years, providing leading innovative hearing solutions that improve lives, relationships, and communities. With over 1,500 franchised and corporate-owned retail clinics across the U.we’re committed to connecting customers to the world of sound around them. Miracle-Ear Foundation , we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need.
With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.