About this opportunity
Lockton lists this Office Experience Lead opportunity in plano, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Your Responsibilities
Due to our continued growth and expanding business opportunities, we are seeking an Office Experience Lead to elevate the guest, client, and associate experience across our professional office environment. This role goes beyond traditional hospitality operations, serving as the architect of moments that matter. Inspired by the principals of Will Guidara, the Office Experience Lead creates thoughtful, personalized, and memorable experiences that differentiate our workforce and our brand. You will lead front of house hospitality operations, set the tone for service excellence, and embed a culture where anticipation, personalization, and intentionality define every interaction.
Experience Leadership
Lead and supervise day-to-day front-of-house hospitality operations to ensure a welcoming, organized, and professional, high functioning environment
Serve as the primary contact for guests, visitors, clients and associates, ensuring a high touch, white glove, quality experience from arrival to departure
Proactively anticipate needs and identify opportunities to create unexpected, memorable moments that matter
Unreasonable Hospitality in Action
Design and deliver personalized touches that elevate routine interactions (e.g. tailored meeting experiences, thoughtful guest recognition, curated details)
Empower and coach team members to go beyond standard service and create above and beyond moments with intention
Balance creativity with judgement – knowing when and how to elevate experiences in a way that aligns with brand and audience
Operation & Execution
Oversee meeting room readiness, catering coordination, and event execution to ensure flawless delivery
Maintain exceptional standards across all front facing spaces cleanliness, organization, and aesthetic consistency, bringing in office services accordingly
Support EAs and internal stakeholders in planning & executing meetings, events and office functions
Assist with physical setup and breakdown of meetings and events, as needed
Team Leadership
Train, mentor, and provide directions to Hospitality Coordinators setting clear expectations for service excellence
Foster a culture of ownership, pride and attention to detail within the team
Lead by example, demonstrating composure, responsiveness, and professionalism in all interactions
Vendor & Stakeholder Management
Manage relationships with vendors such as caterers and event service providers, including scheduling, service quality, and issue resolution ensuring high quality service and accountability
Collaborate cross functionally with internal teams to deliver seamless experiences
Address and resolve service issues quickly, with a solution-oriented mindset
Standards & Continuous Improvement
Develop and maintain hospitality procedures, standards, and best practices
Continuously assess and refine the workplace experience through feedback and observation
Ensure consistent execution while identifying opportunities to innovate and elevate
Qualifications
High school diploma or equivalent (associate or bachelor’s degree preferred in Hospitality, Business Administration, or related field)
3-5 years of experience in hospitality, guest services, or customer service
Strong leadership, communication, and interpersonal skills
Excellent attention to detail and a proactive, service-oriented mindset
Excellent organizational, problem-solving, and multitasking abilities
Ability to remain composed and make decisions in a fast-paced environment
Proficiency with Microsoft Office and scheduling
Demonstrated commitment to providing exceptional customer service
Extras That Lead to Super Stretch
You don’t just manage hospitality & experience; you create experiences people remember
You see every interaction as an opportunity to build connection and brand; you help us WIN
You bring creativity, judgement, and heart to how work “feels,” not just how it functions
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Worksite address
plano, TX, 75086, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.