About this opportunity
The Enrichery lists this Office Manager- Bellaire opportunity in bellaire, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job TitleThe Enrichery is looking for a warm, highly organized Office Manager to help lead the client experience and daily operations of our Bellaire location.The Enrichery provides one-on-one Academic Coaching, Executive Functioning support, test preparation, and college admissions services. We have been named a Houston Chronicle Top Workplace in both 2025 and 2026, ranked the #3 Best Place to Work in Houston, and recognized on the Inc. 5000 list of America's fastest-growing private companies.About The EnricheryAt The Enrichery, we help future generations develop the skills they need for success. The Enrichery is a place where kids can be inspired to improve, not just academically, but personally too. We want to teach kids lifelong skills for success, and empower them to live a life of possibility.The Enrichery is a comprehensive education company that offers college admissions guidance, professional development programs, test preparation, and academic coaching. We have always encouraged a "promote-from-within" company culture with a determination to provide unique professional development opportunities and experiences to our staff. Our goal is to see both our clients and our staff flourishing and thriving.Job DescriptionThe Office Manager is both the welcoming face of the location and the person who makes sure its daily operations translate into strong business results. You will greet students by name, talk with parents in the lobby, help new families feel comfortable, and model the warm, attentive behavior we expect from our entire team. You will also own the schedules, systems, follow-ups, and operational details that keep our location full, responsive, accurate, and running smoothly. Your work directly affects the family experience, employee productivity, client retention, and location revenue. This role is ideal for someone who genuinely enjoys people and also finds satisfaction in creating order, following through on details, and making sure important tasks do not fall through the cracks.The Location Director and Office Manager work as a complementary leadership team with distinct areas of ownership. The Director focuses primarily on growing the location, developing employees, and strengthening client relationships. The Office Manager provides the operational discipline that turns those priorities into results. You will not simply wait for the Director to assign tasks. You will know what needs to happen each day, monitor important numbers, anticipate routine needs, and follow through until issues are resolved. When the Office Manager is doing the job well, the Director can confidently focus on leading and growing the location because the operational details are under control.What You'll OwnA Warm and Welcoming Client ExperienceServe as a primary face of the location by warmly greeting students, parents, and employees, building genuine relationships with families and staffModel The Enrichery's expectations for hospitality, professionalism, and careNotice when someone needs assistance and step in without waiting to be askedRespond to client questions and concerns with patience, good judgment, and appropriate urgencyScheduling, Capacity, and Client RetentionEnsure new families move smoothly from enrollment to their first scheduled sessionMaintain accurate student and Academic Coach schedules, maximizing employee and student schedulesCommunicate schedule changes clearly and resolve conflicts promptlyPrevent scheduling errors through careful review and follow-throughProactively address cancellations and help preserve sessions whenever possibleNew Families, Billing, and SystemsEnsure every new family receives timely follow-upMaintain accurate information in CRM, Monday.com, and The Enrichery's scheduling systemKeep active opportunities and client records current as families enroll, complete services, or decide not to move forwardFollow up on unpaid invoices and help maintain accurate client accountsTrack open tasks, deadlines, and follow-ups through completionMaintain clear checklists, procedures, and operational documentationMonitor scorecard results and take action when an important number is off trackOffice and Team LeadershipKeep the office clean, organized, well-stocked, and ready for studentsCleaning duties may include cleaning floors and bathroomsManage office supplies responsibly and stay within established spending guidelinesPrepare the location for meetings, events, and important client activitiesSupport consistent employee onboarding and offboardingCommunicate important operational information to the Location Director and teamHow Success Is MeasuredA successful Office Manager helps the location achieve: A consistently warm, organized, and professional experience for every familyAccurate, maximized coach and family schedulesPrompt follow-up with every new familyMinimal unpaid invoicesFewer cancellations and more sessions preservedAccurate, up-to-date information across company systemsResponsible management of office expensesYou'll Thrive in This Role If You AreWarm and approachable: You genuinely enjoy talking with students, parents, and coworkers and helping people feel welcome.Highly dependable: When you say you will handle something, others can trust that it will be completed.Detail-oriented: You notice errors, missing information, and unfinished tasks before they create larger problems.Organized: You naturally keep track of schedules, deadlines, follow-ups, and recurring responsibilities.Process-driven: You appreciate clear expectations, established procedures, checklists, and consistent routines.Thorough and accurate: You care about completing work correctly—not simply completing it quickly.Proactive: You notice what needs attention and take appropriate action without waiting for direction.Calm and steady: You can manage changes, competing priorities, and client concerns without becoming scattered.Service-minded: You take pride in making things easier and better for families and coworkers.Comfortable with numbers: You understand that schedules, fulfillment, cancellations, and unpaid invoices affect the health of the location.Team-oriented: You enjoy being a trusted counterpart who helps the Director and the entire location succeed.RequirementsQualificationsPrevious experience in office administration, operations, scheduling, hospitality, customer service, or team support requiredStrong working knowledge of Google WorkspaceComfort learning and working within CRM, project-management, and scheduling systemsStrong written and verbal communication skillsProfessional judgment and discretion when handling confidential informationAbility to navigate difficult client situations with patience and professionalismScheduleThis is a full-time, in-person position: Monday–Thursday: 1:30 p.m.– 9:30 p.m. Sunday: 9:30 a.m.– 6:30 p.m. Hours may be adjusted during the summer based on regional client demand.Benefits80 hours of paid time offTen paid days during the Christmas holidayThree paid days at ThanksgivingTwo paid days during spring breakPaid day off for your birthdayPaid July 4 holidayHealth, dental, vision, and short-term disability insuranceEmployee discount on Enrichery servicesProfessional development opportunitiesPhysical RequirementsAbility to lift, carry, and move up to 15 pounds occasionally
Worksite address
bellaire, TX, 77401, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.