Availability awaiting confirmation
We are waiting for a fresh update from the source. This page preserves the last received job details; current availability is not confirmed.
Job description
Office ManagerUnder the supervision of the Area Director, the Office Manager oversees the day-to-day operations of the medical office including financial management, employee/patient relations, customer service, training and education, facilities management, timesheet management, and site performance reports. The Office Manager collects, interprets, and reports data to facilitate effective office management. They are responsible for managing all aspects of operations involving non-clinical staff in the office.RESPONSIBILITIES:Oversees staff and daily operations of their office. Delegates and assigns tasks as necessaryAssists in the management of office budget, monitors and controls office expenditures, and staff overtimeMonitors key performance indicators (KPIs) and prepares office management reports. (Reports include, but are not limited to, patient lists, provider panels, profit and loss, budget, utilization, quality measures, STARS/HEDIS, etc.)Conducts monthly metric review of hospital admissions, readmissions, medical expenses related to patient care, membership growth, financial performance, quality of care, and patient experienceImplements procedures to improve office performance (i.e., minimize patient cancelations, minimize staff turnover, decrease utilization, etc.)Partners with providers to maintain orderly and efficient workflows in the officeLeads daily huddles to discuss daily schedules, patient metrics, office performance, successes, recognition, and other areas of opportunityHolds regular coaching sessions and annual performance reviews with direct reportsResponsible for implementing procedures to achieve performance goals including, but not limited to, 90% fulfillment on all office operational objectivesStays abreast of company's positions on Medicare Advantage, office management, business model, compliance, communication, and technologyConducts office-level new hire training and onboarding. Including, office management training, adherence to company policies and procedures, and compliance to company technology and communications protocolsManages all office aspects of new patient process with cross-functional teams, including office touring, patient portal registration, management of new patient paperwork, and coordination of medical referrals from the medical officeMaintains and keeps track of office supplies, manages inventory, and carries out all purchase orders and supply request processingCoordinates and manages office staff's scheduling and timesheets for payrollImplements employee/patient incident reporting procedures as necessary and assists Area Managers with incident managementManages and resolves patient/caretaker complaints and concernsEscalates office issues and concerns timely and appropriately as necessaryDetermines and justifies needs for systems, equipment, and capital purchasesMonitors use, inventory, maintenance and proper working condition of clinical devicesAssures office readiness for regulatory visits. Addresses and responds to site inspections, audits, and surveys including OSHA, CLIA, and program assessmentOversees management and training of office's emergency response processesMaintains client and employee privacy in accordance with MyCare policy and HIPPA regulationsMaintains a positive atmosphere and working environment. Effectively monitors morale and creates a dynamic patient-centric and servant cultureSupports providers and office staff as needed.QUALIFICATIONS:High School DiplomaMinimum of 2 years administrative or managerial experience in a medical settingCPR & BLS Certifications/Re-certifications, Certified Medical AssistantEHR experience requiredHEDIS experience is preferredExperience with managed care is preferredEffective oral and written communication skillsMicrosoft Office applicationsAbility to handle multiple competing priorities simultaneouslyStrong organizational skillsAbility to think independently and demonstrate good problem-solving skillsAbility to work in a team environment and to collaborate with a variety of internal and external contacts in a positive mannerMust have primary care office & Medicare Advantage experienceBENEFITS:Comprehensive benefits package, including Health, Vision, Dental, and Life insurancesFSA and Life Assistance Program (EAP)401(k) Retirement PlanHealth Advocacy, Travel Assistance, and My Secure AdvantagePTO Accrual and Holidays
Worksite address
clearwater, FL, 33763, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.