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Job description
Office ManagerNortheast Appliance Repair has proudly served North Louisiana for over 10 years and is continuing to grow. We are looking for an experienced Office Manager to oversee the daily operations of our service office. This position is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and can keep technicians, customers, billing, and scheduling organized throughout the day.ResponsibilitiesManage daily technician scheduling and dispatchAnswer incoming customer calls with professionalismHandle customer concerns and resolve issues efficientlyKeep technician schedules full and on trackCreate invoices and submit warranty claimsProcess customer payments and assist with collectionsMaintain accurate billing and customer recordsCoordinate with technicians, customers, and warranty companiesKeep multiple priorities moving while maintaining excellent customer serviceHelp ensure the daily operation of the service department runs smoothlyQualificationsMinimum 3 years of experience in an office management, dispatch, service coordinator, or customer service leadership roleProven ability to handle difficult customer situations professionallyStrong multitasking and organizational skillsExcellent phone etiquette and communication skillsExperience with billing and invoicingDetail-oriented with strong computer skillsAbility to prioritize work in a busy officeDependable, self-motivated, and a team playerPreferred Experience Experience in one or more of the following industries is strongly preferred:Appliance RepairHVACPlumbingElectricalAutomotive ServiceConstructionProperty ManagementMedical SchedulingOther service-based businessesApplicants whose experience is primarily retail sales or cashier positions are unlikely to be a good fit for this role.What We OfferMonday–Friday, 8:00 AM – 5:00 PMCompetitive PayHealth Insurance401(k)Paid HolidaysPaid Time OffOpportunity to grow with an expanding companyCompensation: $21.00 - $26.00 per hour
Worksite address
west monroe, LA, 71291, US
Who can apply
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