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Job description
Office Support AssociateProcesses facility requests for approximately 325 general university classrooms, lecture halls, and select outdoor spaces for activities other than credit classes. Duties include processing space requests for select classroom and outdoor facilities in accordance with departmental and campus policies related to facility use via an online reservation system (Ad Astra). Identifies special needs and directs applicant to appropriate resources (i.e. special equipment, seating type, stages, etc.). Recognizes risk factors and presents to supervisor if needed. Finalizes and records reservations. Communicates outcome of request with applicants and various other campus units including Facilities and Services, Student Engagement, Risk Management, the Division of Public Safety and other units as applicable including the appropriate policy references and additional guidelines. Performs primary intake duties providing information such as reservation policies and procedures. Refers calls and emails to the appropriate sources for event information. Creates custom room availability reports for units such as Facilities and Services and Technology Services. Processes building hour change requests. Assists the Foellinger Auditorium and Campus Instructional Facility managers with reservations for space. Updates classroom and outdoor information in the scheduling database, Ad Astra.Minimum Qualifications: High school diploma or equivalent. Any one or combination totaling eighteen (18) months from the categories below: College coursework in any curriculum as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate's Degree (60 semester hours) equals eighteen months (18 months) Work experience performing office/clerical activities, including the use of computer systems.Knowledge, Skills and Abilities: Excellent attention to detail with the ability to juggle multiple tasks concurrently while remaining calm and pleasant. Ability to interact effectively and congenially, both in person and on the telephone, with a diverse group of people including faculty, administrative staff, students and the general public. Good keyboarding skills and a working knowledge of general office procedures and office equipment. Knowledge of computers and an understanding of computer processes and output. Ability to become quickly familiar with the physical layout of the campus and its buildings, classrooms, and lecture rooms. Ability to develop a general knowledge of the 325 general purpose classrooms (capacity, physical layout of rooms, location in building, etc.) and reservable outdoor spaces. Ability to quickly learn the facility preferences and needs of the teaching departments and student activity programs. Ability to develop a good knowledge of existing facilities policies and how they apply when fielding requests or questions regarding use of space.This is a 100% full-time Civil Service 0846 - Office Support Associate position. The expected start date is as soon as possible after the close of the search. The collective bargaining agreement sets the starting wage at $20.484 per hour. Sponsorship for work authorization is not available for this position.Applications must be received by 6:00 pm (Central Time) on October 5, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting. For full consideration, application materials should include a cover letter, current resume (including month/ year employment dates), contact information for three professional references, and proof of licenses and degree(s) if applicable. Please ensure your resume highlights your qualifications/experience for this position. This may include professional, academic, volunteer, or other applicable experience that aligns with the responsibilities and requirements of this role. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment.The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion.
Worksite address
urbana, IL, 61801, US
Who can apply
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