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Job description
Global Travel Collection Office ManagerGlobal Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel agencies. More than 1,500 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC's combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.ResponsibilitiesThe overall responsibility of this role is to provide administrative and operational management of the physical office and local Advisors. Oversee the day-to-day running of the office community and facilities to ensure a positive, productive physical environment and local support. Key Focus: Day-to-day office operations; issue escalation; triage support.This is a fully on-site position, splitting time between two office locations:2525 Bardstown Rd Suite 102 Louisville, KY Shelbyville Road Louisville, KY 40222General Office DutiesMaintain a safe, clean, comfortable and respectful work environmentMaintain functionality of office equipmentMonitor and manage general office suppliesHandle all incoming mail and address or distribute accordingly for the officeMonitor commission checks and expenses for the office (see Accounting)Schedule and manage vendor visitsCoordinate on-site training sessions with training teamManage multiple calendars which includes a high volume of vendor meeting scheduling, coordinating and confirmation, vacation schedules/coverage, events and milestones, etc.Daily opening/closing, general operations, and management of the office where applicableMonitor general office email box and manage leads/requests.Office Bills: scan, send and obtain approval from Director for rent statements, Fed Ex, and other office bills.Building Management: communicate with building management regarding facility issues, repairs, etc.Deliveries: ship documents and packages for advisors and distribute incoming mail and packagesOffice Vendors: schedule service calls for office vendors such as LDI, Pitney Bowes, shredding, and e-waste.Technical Support: assist with issues regarding the computers and phone before escalating to the PCHelp & Telecom departmentsSupport for Independent Travel AdvisorsEnsure a sense of community (see Office Culture)Provide overall triage support or guide and direct IC to appropriate departmentsEnsure proper communication of and adherence to GTC policy and processeAccountingLog all checks with advisors DK # / or invoice #.Identify correct advisor with commission payment through email blasts to officesSend Weekly Fed Ex into HQ with logged checksLog all Fed Ex bills with advisor branch # and send to Accounts PayableAssist Advisors with NMIManage vendor receivablesOffice CultureCoordinate client eventsOrganize charity drivesDecorate office for holidaysOrganize office events and meetingsSending out emails for all holidays in keeping with Company Culture of Diversity, Equity & InclusionQualificationsBachelor's degree or equivalent experience preferred2+ years of experience in an office support management roleExcellent customer service skillsExcellent verbal and written communication skills with strong interpersonal communication skills in all modes of communications, whether by phone, email, or in personProficient in use of Microsoft Office Suite to include MS Word, MS Excel, MS PowerPoint and MS OutlookFamiliarity and experience with GDS strongly recommended, but not required; willingness and dedication to become GDS proficientFundamental knowledge of the travel industry and all tools necessary to fully support the staff and AdvisorsAccounting back-office knowledge a plusStrong team player, organizational skills, self-motivated, driven, and flexibleAbility to think ahead, anticipate problems and risksAbility to work independently, follow through and complete tasksWork effectively in a fast-paced environmentAbility to multi-task to ensure that every matter assigned is addressed timely and appropriately, always meeting deadlinesPay and BenefitsOur benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.Prospective Employee Privacy Policy
Worksite address
louisville, KY, 40201, US
Who can apply
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