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Omnichannel Orchestration Lead: CX Strategy & Growth

plainsboro township, NJ

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Job description

Novo Nordisk is seeking an Omnichannel Orchestration Therapeutic Area Lead to design and oversee TA-specific customer engagement across digital and live channels. You will manage a team of Omnichannel Strategists, align strategies with commercial goals, and drive continuous improvement in patient experiences.

Travel ~20-30% is expected. The role requires a bachelor’s degree and 10+ years in pharma marketing, with strong leadership, analytics and governance capabilities to ensure compliant,

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