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Job description
Salary Range: $44,000 - $50,000
Position Purpose
The Project Coach for Insurance Service is responsible for supervising and developing a team of insurance service consultants. This role focuses on driving performance, building a motivated team, and fostering individual skill development. *This position is on-site at our Tucson, AZ contact center*
Why Join Afni?
At Afni, we believe our people are our greatest competitive advantage. We’re committed to creating opportunities for growth, encouraging innovation, and empowering employees to make a meaningful impact on the business.
What We Offer
Competitive compensation and a comprehensive benefits package
Medical, dental, vision, and prescription coverage
401(k) plan with company match
Paid time off and paid holidays
Tuition reimbursement and professional development opportunities
A collaborative culture focused on continuous improvement, accountability, and innovation
Essential Functions and Responsibilities
Maximize team potential by coaching and developing employees to achieve performance goals.
Supervise a team of 15 or more insurance service specialists serving existing customers.
Provide ongoing coaching, performance feedback, and development planning to improve individual and team results.
Identify performance gaps and implement improvement strategies.
Use performance metrics and business goals to drive team results.
Partner with management and peers to identify best practices and solve business challenges.
Resolve employee and customer issues while balancing empathy, accountability, and business needs.
Communicate expectations clearly and build effective working relationships across the organization.
Manage time off, payroll adjustments, schedule adherence, and performance metrics.
Effectively prioritize responsibilities and manage multiple priorities in a fast-paced environment.
Minimum Job Requirements
High school diploma or equivalent and previous supervisory experience in a call center environment.
Strong customer service background with the ability to drive results for your team.
Strong leadership and relationship-building skills.
Working knowledge of Microsoft Office products.
Problem-solving skills and a genuine desire to help people be successful.
Ability to manage multiple priorities and determine which work requires immediate attention.
Ability to work as part of a team and contribute to Afni’s success
Worksite address
tucson, AZ, 85730, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.